Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 34.5 hours per week (3 long days per week (07:30-20:00), based on an 8 week rolling rota)
- Job ref
- 203-EM673
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- Warwick Hospital
- Town
- Warwick
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 25/05/2025 23:59
Employer heading
Ward Clerk - Acute Medical Unit
Band 2
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
An exciting opportunity had arisen within the acute medical unit, providing a range of administrative and clerical support as delegated by the medical and nursing team. The department provides care for patients referred by A&E and GP. The role is varied, fast paced and challenging, and applicants will need to demonstrate good team working and an ability to work independently.
The post holders' main focus will be working within the reception area to support the clinical team with the management of the flow within the department, ensuring patients are checked in and transferred out. The post holder will order stock for the ward, and assist the team to keep the unit area clean and tidy.
We are looking to appoint a self-motivated, enthusiastic person who is able to work as part of our busy unit.
This is a busy role so you must be confident, have the ability to deal with inquires and possess good interpersonal and communication skills with an excellent telephone manner.
If you possess excellent communication, organisational and IT skills, work well in a team & can meet deadlines successfully this position could be for you.
Main duties of the job
The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Answering any telephone enquiries in a polite and efficient manner.
Filing results in patient files.
Ordering patient files and notes.
Ensuring that all patients have up to date VTE forms.
Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit).
Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.
Requesting and obtaining patient records and x-rays.
Booking patient transport as required.
Booking and rescheduling patient appointments when required.
Direct admissions to the ward.
Photocopying, scanning and faxing documents as required.
Provide clerical support to the Nurse in Charge.
Deliver referrals to the relevant departments.
Make any relevant follow up appointments for patients.
Assist with keeping the area clean and tidy.
Log any maintenance work as when required.
Demonstrates own work duties to new starters.
Service Improvement and Audit
To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.
To provide clerical support to the nursing staff on the ward for audits that they carry out.
Housekeeping Duties
To order stationary and general supplies to ensure the ward area is adequately covered.
To ensure the nursing station/ward clerk area are kept generally tidy.
Communications and Working Relationships
To communicate with others in a polite and courteous manner at all times.
The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public.
The post holder should maintain patient confidentiality at all times.
The post holder will be expected to act in accordance with all Trust policies and procedures at all times.
Person Specification
Qualifications
Essential
- Must have basic literacy and numeracy skills
- Can provide evidence of basic computer and keyboard skills
Desirable
- Must have knowledge of the patient admin system (Lorenzo)
- 4 GCSE's or equivalent
- Level 2 NVQ or equivalent level qualification
Experience
Essential
- Experience of customer service
Desirable
- Previous ward clerk experience
Skills
Essential
- Demonstrates an understanding of confidentiality
- Able to communicate clearly; both in writing and verbally
- Demonstrates good interpersonal skills - able to work as a team
- Demonstrates an understanding of the importance of good-housekeeping in health care
- Demonstrates an understanding of the importance of quality in health care
- Able to organise own work plan
Personal Qualities
Essential
- Responsible and reliable
- Demonstrates compassion when assisting patients, relatives & carers
- Demonstrates ability to be co-operative and flexible
- Demonstrates initiative in difficult situations
- Demonstrates recognition of own/role limitations
Other
Essential
- Demonstrates a commitment to personal development
- Demonstrates understanding of flexibility in order to meet service requirements
- Some light physical effort may be required for carrying e.g. patient notes
- There may be some occasional exposure to emotional situations
Person specification
Qualifications
Essential criteria
- Educated to NVQ level 2 or equivalent experience
Experience
Essential criteria
- Experience with IT system
- Competent IT skills
Desirable criteria
- Educated to NVQ level 2 or equivalent experience
Skills
Essential criteria
- Keen to develop new skills
- Good interpersonal skills – able to work as a team
Personal
Essential criteria
- Good team worker
- Able to work under pressure
- Able to communicate clearly, in writing and verbally
Other
Essential criteria
- Flexibility
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Molly Bowdler
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01926 495321
- Additional information
OR
Natalie Cannon, Senior Sister, [email protected]
01926 495321 Ex 4794
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