Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 354-PC-20713
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Brighton and Hove Wellbeing Service
- Town
- Brighton
- Salary
- £24,937 - £26,598 per annum / pro rata for part time
- Salary period
- Yearly
- Closing
- 26/02/2026 23:59
Employer heading
Wellbeing Administrator
NHS AfC: Band 3
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
Led by Sussex Partnership NHS Foundation Trust (SPFT) and in partnership with YMCA DownsLink Group and Southdown, the Brighton and Hove Wellbeing Service provides support to children, young people and adults with mild to moderate mental health needs. We offer a variety of support and psychological therapies to the community of Brighton and Hove. Our interventions are diverse and evidence based, ranging from guided self-help and face-to-face or telephone support to workshop and group courses. We work closely with our Service User Steering Group to refine and improve the services that we offer.
Our wonderful team are based at East Brighton Mental Health Centre.
Main duties of the job
We are recruiting Wellbeing Team Administrators with a desire to make a difference, to work hard and to further their knowledge, skill and experience in a supportive and progressive environment.
Your focus in this role will be to provide a range of administrative services to the Brighton & Hove Wellbeing Service.
You will need to be;
- able to consistently deliver a patient-focused service, which promotes good customer service and effective working relationships.
- highly organised and focused with good attention to detail
- able to respond sensitively to phone calls from people who may be distressed or angry
- IT literate ideally with experience of using customer/clinical databases
Working for our organisation
As a mental health trust Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do. We can offer you:
- The opportunity to work in a new and exciting collaboration and to help us forge our path
- Access to numerous wellbeing and support programmes, run by our internal wellbeing team
- Excellent supervision programmes, with ongoing opportunities for training and development
- Access to a host of discount schemes (including gyms, shopping, restaurants and cars)
- A position within a trust rated as ‘Outstanding’ for caring and ‘Good’ overall by the CQC
- This role is based in the vibrant and diverse seaside city of Brighton & Hove
Detailed job description and main responsibilities
Successful applicants will have:
- Experience of carrying out administrative duties
- An ability to work on your own initiative and to deal with conflicting demands in a busy office environment
- An ability to deal with emotionally sensitive and challenging material
- An excellent telephone manner and ability to manage calls in a professional way
- Experience of maintaining office systems and using them to ensure efficient management of processes
- Flexibility to work shifts covering our opening times of Monday-Friday, 8am-6pm
See attached Job Description and Person Specification for full details.
This position requires in-office working with hours to be split over Monday – Friday, 8am-6pm, on a shift-basis (a combination of 8am-4pm and 10am-6pm). Part time or full-time hours will be considered.
Please apply using the link in this advert, or for more information explore the links in the right-hand column.
Applications and the use of AI
We ask that candidates do not use AI when submitting their personal statement. There is a risk that your unique experience and skills may not be clear, meaning your application could be overlooked.
Interviews
We will be conducting all interviews face-to-face at our office. If you are invited to interview and would prefer to have it over video then please let us know at the earliest opportunity.
Candidates who are successful in being shortlisted and invited for an interview will be sent further specific guidance.
Person specification
Qualifications
Essential criteria
- Educated to RSA 3/ NVQ 3 or equivalent experience and evidence of further practical experience or equivalent
Knowledge & Experience
Essential criteria
- Proven experience of carrying out administrative duties
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of maintaining office systems and using them to ensure efficient management of processes
Skills
Essential criteria
- Excellent telephone manner and ability to manage calls in a professional way
- Awareness of the important of confidentiality - ability to work within appropriate boundaries
- Ability to work on own initiative and prioritise own workload
- Ability to deal with emotionally sensitive and challenging material
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gracie Robinson
- Job title
- Admin Manager
- Email address
- [email protected]
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