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Job summary

Main area
Administration
Grade
Bank Band 3
Contract
Bank: 3 months (This will be for a minimum of 3 months but may be extended)
Hours
  • Flexible working
  • Other
Monday - Friday
Job ref
354-Bank-EF-20102
Employer
Sussex Partnership NHS Foundation Trust
Employer type
NHS
Site
Woodside Annexe
Town
Hellingly
Salary
£14.05 per hour
Salary period
Hourly
Closing
12/08/2026 23:59

Employer heading

Sussex Partnership NHS Foundation Trust logo

Bank E&F Helpdesk Co-ordinator

Bank Band 3

Come and join us

We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.

At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.

We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.

We recognise that tools like AI are becoming part of everyday life and you may choose to use them when preparing your application. We welcome this, as long as what you submit reflects your own experience, skills and voice. AI can be helpful for structuring or refining your answers, but it should not replace your own examples or create content that isn’t based on your real experience.

Our recruitment process is designed to get to know you, and we’ll explore your examples further at interview, so it’s important your application genuinely represents what you bring. You can read more about using AI in applications and interviews on our recruitment process page.

We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.

Job overview

This role is to provide comprehensive and efficient administrative support to the department. The post holder will be able to organise their workload, demonstrate a professional telephone manner, and be able to liaise effectively with other teams, agencies and members of the public 

Good working knowledge of Microsoft Office and maintaining office systems. Time-management skills and be able to multi-task and prioritise tasks.  

To operate and update computerised database systems, including Trust systems and any bespoke systems local to the Estates & Facilities team.  

Main duties of the job

▪ Day to day work on Helpdesk – telephone calls, emails etc.  

▪ To manage/promote the CAFM System.  

▪ To create and issue ID badges  

▪ Produce weekly/monthly reports as requested 

▪ Support Estates Managers, Officers, and Supervisors in service performance of Reactive Helpdesk and Planned Maintenance System.  

▪ Open, screen and distribute post on a daily basis 

Working for our organisation

Sussex Partnership NHS Foundation provides mental health and learning disability care for children, young people and adults across Sussex 

The Estates & Facilities department is responsible for managing our buildings, capital projects, operational capital programme, domestic, catering & hotel services. 

This is an exciting opportunity to support the substantial growth in Trust services across a number of transformation projects, and supporting the changes in the way the estate is managed and used due to the pandemic. 

Sussex Partnership NHS Foundation Trust is committed to supporting a diverse workforce that reflects our communities. 

Detailed job description and main responsibilities

For further details relating to the job description and the associated responsibilities, please refer to the attached job description and person specification for further details.

Person specification

Qualifications

Essential criteria
  • NVQ3 / Diploma / RSA2 / OCR / Professional Typing or equivalent experience

Knowledge/Experience

Essential criteria
  • Proven experience of a range of administrative and secretarial procedures

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodArmed Forces Covenant Gold AwardStep into healthPride In Veterans

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kirsten Carter
Job title
E&F Helpdesk and Switchboard Manager
Email address
[email protected]
Telephone number
0300 304 3260
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