Detailed job description and main responsibilities

To use experience in the application of the access provisions of legislation when processing information requests.

To process all personal Information Requests and coordinate the disclosure of the records in compliance with relevant legislation, Trust policy and procedures, advising applicants of their rights, application requirements and procedures.

Responsibility for the safe creation, identification, storage and handling of electronic information in fulfilment of a request.

Responsibility for the safe management, storage and handling of physical information retrieved in fulfilment of a request.

To liaise with teams/departments as a subject matter expert to process all Information Requests, preparing appropriate and well written correspondence, including the Incidents Team, Complaints Team and the Legal Services Team, to assist the Information Assurance Officers with high profile cases.

To work autonomously managing requests without supervision, including choosing and identifying appropriate responses and routing to resolving groups.

To engage with healthcare professionals to support the provision of clinical opinion.

To review and advise on the redaction proposed by healthcare professionals.

To be able to constantly re-prioritise workload with fluctuating volumes of work whilst ensuring accuracy and compliance with timelines.

To maintain and produce data to support accurate reporting.

To deal with enquiries and concerns and provide advice and guidance on all Information Requests matters to senior management, clinical staff, and requesters

To identify high risk Information Requests potentially going to a complaint, claim or to the Information Commissioners Office and take appropriate action and advise senior management.

To manage complex, sensitive or contentious matters involving special category data, and implement remedial actions where required.

To use systems such as Ulysses RFI, Microsoft Office Suite (Word, Excel) and the Trust's EPR system for processing requests, reports and letters, and other relevant NHS IT Systems.

To be skilled in the application and use of redaction tools such as Adobe Professional.

To provide an on-site records management capability to other Trust departments, as part of the Records management team, including management of collections and deliveries of time-sensitive letters and archive boxes.

To be competent in scanning large documents to formal archival standards.

To print and manage large volumes of information, including use of binding and laminating equipment when necessary, including logistics for collection and onward routing.

To advise Clinical Services on the procedure of disclosing records to other health providers for continuance in care

To provide evidence and reports to Information Assurance Officers on compliance as required

To assist and advise the Information Assurance Officers in reviewing and implementing Subject Access Requests procedures, ensuring compliance with the law.

To assist the Information Assurance Officers with the provision of the Access to Records Training and cover as required

To travel to other sites if required to facilitate records-based activity such as indexing or training in archiving.

To have an ability to focus and concentrate on records for sustained periods of time whilst maintaining accuracy and meeting quality standards.

To use a Visual Display Unit in the office environment and display advanced skills and proficiency in typing and the use of Microsoft Windows.