Detailed job description and main responsibilities

Cashier/Patient Affairs/Accommodation Role (1)

Cashier Duties

• In accordance with Standing Financial Instructions to provide a full cashiering service. To include balancing of monies, manual recording of figures and issuing of receipts for general income. Also balancing and banking of total monies weekly via the companies computerised Oracle system.
• To make payments from the petty cash system for CHFT only, in compliance with authorised signature list. Balance the float and reclaim the expenditure once a week in compliance with the Trusts Financial Instructions ensuring appropriate levels of change floats are held.
• Process donations to the trust charitable fund accounts on behalf of wards and departments, manually receipting, completion of Gift Aid Scheme correspondence and twice weekly reconciliation and banking of monies.

Patient Affairs Duties

• In accordance with Trust procedure,  be responsible for handling and recording of patient’s property and monies from wards and departments for safe-keeping purposes.  Ensure safe return of property/monies when required.
• To be responsible for the monthly reconciliation of patient monies accounts held, in line with financial instruction.
• Recording and storing of items of valuable lost property

Accommodation Duties

• To be responsible for the allocation of accommodation, in line with Trust policy and with respect to categories of staff and also working closely with directorates within the Trust.
• To maintain an accurate and up to date register of tenants.
• Liaise with estates department regarding works on accommodation at CRH site and undertake an ongoing programme of inspections, with prior arrangements with residents concerned. Identify any unreasonable misuse/damage to resident’s attention and arrange billing for repairs, if necessary. Submit requisitions for repairs and ensure work in carried out with minimum disturbance to residents.
• Secure custody of keys and recording of keys issued, implementing charges for losses.
• Ensuring observance of all trust policies with regards to Health & Safety, COSHH, Fire and security etc

Certification Role (2)

• All duties involved in the completion of medical certificates including liaising with hospital medical staff, GP surgeries, coroner’s officers, pathologists, funeral directors, solicitors, social services and registrars working to tight deadlines.
• Issuing of any cash and valuables to relatives and provide essential information for completion of registration.
• To be responsible for arranging hospital contract funerals when necessary in a timely manner. Including liaison with internal and external bodies to enquire about the deceased and their wishes in relation to funeral arrangements / religious beliefs /home searches / affairs.
• To be responsible for completion of documentation in a timely manner in relation to all obstetric bereavements.
• Filing of general correspondence and dealing with telephone and reception duties.

Reception Role (shared)

• Act as first-line contact for reimbursement of travel costs to eligible patients. In accordance with the Hospital Travel Expenses Scheme, manually record payment information on patient record card and issue appropriate reimbursement of travel expenses ensuring a consistent and professional approach at all times. Balance the float and reclaim the expenditure from the petty cash system as and when required.
• Opening and sorting, where required re-direction of hospital post, including recorded delivery items.
• To be responsible for ordering and maintaining good levels of stocks of stationary items for the department.
• To be responsible for dealing with telephone and reception duties in a courteous and professional manner, which will include a variety of enquires from staff, visitors, patients or external organisations.
• To maintain and control the use of office equipment and if necessary ensure that call outs are reported promptly (e.g. photocopiers)
• Ensure the management of electronic diaries for the boardroom at CRH

Undertake all such reasonable other duties as may be required as part of the role.