Job overview

Are you passionate about making a real difference in people’s lives?

Housing Support Officer

18 hours per week

Hull

££25,384 pa, pro rata

We’re looking for a dedicated and proactive individual to join our team, supporting tenants to live independently and thrive in their homes. In this role, you’ll provide vital advice and guidance on welfare benefits, help tenants access the right services, and ensure they receive the support they need to maintain safe, secure, and welcoming home. Every day will bring fresh opportunities to empower people, build relationships, and make a positive impact.

From conducting home visits and coordinating move-ins, to tackling low-level anti-social behaviour and promoting tenant engagement, you’ll play a key role in helping tenants feel safe, respected, and part of a supportive neighbourhood.

This is a role where no two days are the same – and where your communication skills, empathy, and problem-solving ability will shine. If you’re committed to supporting people, encouraging independence, and championing a culture of respect and inclusion, we’d love to hear from you.

Main duties of the job

·         Visiting clients on a weekly basis

·         Offering a range of support to help maintain tenancies

·         Monitoring health and safety requirements

·         Working closely with the housing and maintenance departments

·         Assessing new clients to the service

·         Liaising with external agencies

The successful candidate will have.

·         An understanding of the needs of clients who access our services

·         An ability to solve problems creatively and swiftly

·         Excellent communication skills

·         An ability to work on your own initiative as well as part of team.

·         IT skills as most administration functions are carried out via Office 365

Working for our organisation

St Anne’s Community Services has become one of the largest and most respected charities in the North of England. Bringing creativity and a can-do approach, all our employees embody our values being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD).   We support nearly 2,000 vulnerable adults in specialist residential, supported living and outreach services, enabling them through exceptional care and support to live their best possible life.

St. Anne's wants to reward its employees for their hard work. Employee benefits include;

• Rising annual leave each year to a maximum of 33 days (including statutory holidays)
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover