Job summary
- Main area
- Urgent & Emergency Care
- Grade
- NHS AfC: Band 8b
- Contract
- Fixed term: 11 months (until 28/03/2027)
- Hours
- Full time - 37.5 hours per week (Post Covers 7 day working, including bank holidays, 4 days on shift with 3 Non working days, on a rota basis.)
- Job ref
- 990-NW-EC1498-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- North West
- Town
- Liverpool
- Salary
- £66,582 - £77,368 per annum
- Salary period
- Yearly
- Closing
- 03/05/2026 23:59
Employer heading
UEC ROC Senior Operations Manager
NHS AfC: Band 8b
Our Organisation
We share the core values set out in the NHS Constitution, which all colleagues are expected to demonstrate.
We support you to work in a way that is best for the NHS, our patients and you and your colleagues. Talk to us about how we might be able to accommodate a flexible working arrangement, whether that’s a job share, part time, hybrid working or another flexible pattern.
Job overview
The post holder will work with the Head of ROC and Head of UEC to manage the provision of an efficient, effective, and high quality professional and well-co-ordinated Urgent and Emergency Care service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation. The role will also manage delivery of the critical path for the improvement of performance across the region, delivery through the winter period and sustain performance thereafter.
Main duties of the job
As a UEC/ROC Operations Senior Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting staff across the North West Region.
The post holder will work with the Head of ROC and UEC to manage the provision of an efficient, effective and high quality professional and well-co-ordinated Urgent and Emergency Care service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation. The role will also manage delivery of the critical path for the improvement of winter performance across the region, delivery through the winter period and sustain performance thereafter.
Flexibility is of the highest importance within the ROC and as we do accommodate flexible working requirements, we are a 7-day working team and require applicants to be able to work weekends and bank holidays on a shared rota basis. We experience varying periods of busy and quieter times across the year. During quieter periods the post holder may be expected to support other teams or directorates depending on your skill and experience.
Working for our organisation
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.
We lead the NHS in England by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
- Making the NHS a great place to work, where people can develop and make a difference
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money
Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, to create a smaller, more strategic centre that reduces duplication and waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Detailed job description and main responsibilities
Provide programme management support to promote, enable and ensure delivery of the UEC delivery plan within the local geographical area. This will involve working with colleagues in national, regional and local teams, ICBs/SCCs to ensure that where appropriate, systems and processes are shared and implemented once across the North West to avoid duplication of effort.
Provide local leadership and regional subject matter expertise in a discipline relevant to urgent and emergency care and / or change and transformation. Postholders are expected to take a local focus for delivery alongside a regional focus for the key areas of the programme.
Manage the delivery function locally for the UEC national priority to ensure that all requests for information from the national team are responded to in a timely way. This will involve the designing and implementing of processes to respond to such requests and co-ordinating information from networks and ICBs/SCCs and to provide advice and guidance in relation to such requests.
Ensure that there is a clear overview and grip on a portfolio of UEC implementation issues within the local area and that the senior management team and local tripartite group have timely accurate information to support decision making. This will involve working closely with the analytics teams, local teams and ICBs/SCCs.
Work with the managers within the regional programme team and across other priority programmes to ensure consistency of approach, share learning and tools to support effective programme management.
If required, the postholder will participate in the EPRR on call rotas.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person specification
Qualifications
Essential criteria
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area
Knowledge and Experience
Essential criteria
- Extensive knowledge and experience of managing urgent & emergency care programmes
- Experience of building effective cross functional working relationships to drive organisational agenda
- Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent
- Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
Skills, Capablities and Attributes
Essential criteria
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
- Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects relevant to post portfolio.
Values and Behaviours
Essential criteria
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Self-awareness in teams of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
- Values diversity and difference operates with integrity and openness.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
Documents to download
Further details / informal visits contact
- Name
- Joanne Richardson
- Job title
- Head of Regional Operations Centre (ROC)
- Email address
- [email protected]
- Telephone number
- 07825256946
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