Job summary
- Main area
- Volunteers
- Grade
- Voluntary
- Contract
- Voluntary
- Hours
- 1 session per week (Available Shifts: Mondays to Friday 09:00-12:30 or 12:30-16:00)
- Job ref
- 317-Vols-Meet-and-Greet
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman and RVI Hospitals
- Town
- Newcastle upon Tyne
- Closing
- 31/07/2025 08:00
Employer heading
Meet and Greet Volunteer
Voluntary
Job overview
This role is to provide an essential and valuable Meet & Greet Service to patients and visitors of the Newcastle Hospitals. Offering assistance, direction and reassurance to those who may be anxious, vulnerable
and confused.
Main duties of the job
- Provide a welcoming and friendly Meet & Greet service to patients, visitors and general public at the
main entrance to the hospital. - To provide directions to wards/departments and if required, escorting patients and visitors to their
destinations. - To assist people to use the escalator in a safe manner, promoting the use of handrails throughout
their journey. - To offer additional support to visitors with mobility problems by calling porters for a wheelchair
service. - To dissuade people with buggies, walking aids and people who are visually impaired from using the
escalator and to instead offer people to use the lifts instead.
Working for our organisation
Our Voluntary Workforce
The Newcastle Hospitals Trust values the involvement of local people as volunteers in activities that enhance the patient, visitor and carer experience, and also support staff in delivering high quality health care.
Your offer of voluntary help is very much appreciated, and you will receive a warm welcome no matter which area of volunteering you choose.
Without our volunteers, we wouldn't be able to deliver the 'outstanding' care and service that we do today.
Important note on completion of the application form
REFERENCES: Candidates are required to provide the address, telephone number and work email address of TWO referees, who should be either a current or former employer, senior work colleague, teacher, tutor or person of good standing in the community, and certify that they have known you for a minimum of 3 years prior to the date of application. PLEASE NOTE: That we cannot accept references from Friends or Family members.
DBS: The majority of our Volunteer roles require a Disclosure and Barring Scheme (DBS) Check. The volunteer services team will apply for this on your behalf, as part of your pre-engagement checks. If you already hold an enhanced DBS and it is registered on the DBS Update Service, then you will need to provide evidence and present your original DBS certificate to the Volunteer Services Team during your ID check appointment.
EMAIL: All correspondence to you will be made via email, therefore please ensure that you check your SPAM folders as well as your inbox.
Detailed job description and main responsibilities
• Confident and clear verbal communication, with good listening skills.
• Polite and friendly approach.
• Reliable and trustworthy.
• Reasonably fit and able to walk around the site well.
• Ability to exercise judgement and decision making and to report incidents when necessary.
Please see attached role description and risk assessment for further information.
Person specification
EssentialSpecific skills / attributes required by volunteer
Essential criteria
- Confident and clear verbal communication skills.
- Reliable and trustworthy.
- Polite and friendly.
- Have a positive outlook and enthusiastic approach.
- Reasonably fit and able to walk around the site well.
- Ability to exercise judgement and decision making and to report incidents when necessary.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kathryn Fletcher
- Job title
- Senior Volunteer Services Administrator
- Email address
- [email protected]
- Telephone number
- 0191 282 4075
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