Trosolwg o'r swydd

Our Eye (Ophthalmology) outpatient department is led by ophthalmologists (eye doctors) and nurses. The clinic sees patients for many different types of treatment, including laser clinics and optometry.

Ophthalmology Outpatients is a very busy department providing a wide range of consultant and nurse lead clinics. The role will require the volunteer to support staff in creating a friendly, welcoming and helpful 
environment for patients attending the outpatient department and assist in ensuring that this busy department maintains a seamless flow and delivers exceptional patient care.

The difference your contribution will make to the service:
• To contribute toward giving all patients a positive experience within the department through giving them a positive welcome and offering relevant signposting.
• To support clinical colleagues and patients in the timely delivery of care and directing patients between clinical spaces e.g. photography and then back to relevant clinic. 
• Supporting patients with additional mobility needs/sight loss when moving around the department. 

Prif ddyletswyddau'r swydd

• Acting as a Meet and Greeter within the department to support patients in finding the service they require.
•  Support the photography team within the department by assisting patients to and from clinics and support with the transfer of clinical notes. 

Gweithio i'n sefydliad

Our Voluntary Workforce

The Newcastle Hospitals Trust values the involvement of local people as volunteers in activities that enhance the patient, visitor and carer experience, and also support staff in delivering high quality health care.

Your offer of voluntary help is very much appreciated, and you will receive a warm welcome no matter which area of volunteering you choose. 

Without our volunteers, we wouldn't be able to deliver the 'outstanding' care and service that we do today.

Important note on completion of the application form

REFERENCES: Candidates are required to provide the address, telephone number and work email address of TWO referees, who should be either a current or former employer, senior work colleague, teacher, tutor or person of good standing in the community, and certify that they have known you for a minimum of 3 years prior to the date of application.  PLEASE NOTE: That we cannot accept references from Friends or Family members.

DBS: The majority of our Volunteer roles require a Disclosure and Barring Scheme (DBS) Check.  The volunteer services team will apply for this on your behalf, as part of your pre-engagement checks.  If you already hold an enhanced DBS and it is registered on the DBS Update Service, then you will need to provide evidence and present your original DBS certificate to the Volunteer Services Team during your ID check appointment.

EMAIL: All correspondence to you will be made via email, therefore please ensure that you check your SPAM folders as well as your inbox.