Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-8WC-202510-061
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Neonatal Unit (Dept)
- Town
- Milton Keynes
- Salary
- £24,465 Per annum pro rata
- Salary period
- Yearly
- Closing
- 31/03/2026 23:59
- Interview date
- 13/04/2026
Employer heading
Ward Clerk
Band 2
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Job title: Ward Clerk
Department: Neonatal Unit
Band 2 - £24,465 Per annum pro rata
Hours: 37.5 per week, all MKUH roles will be considered for flexible working. Part time hours to be considered
Are you passionate about providing exceptional administrative support to a team? Are you able to ensure confidentiality when handling sensitive information? If so, you might be the person we need to join our team!
We are looking for a competent and professional Ward Clerk for our Neonatal unit, which can hold up to 17 of the most vulnerable little patients. As a Ward Clerk you will act as the focal point for the Ward and the team, confidentiality and patient safety always being key.
You will provide a high standard of administration support to the Ward Manager, medical and nursing staff and the wider team; interacting with other departments, patients and their visitors. You will monitor and manage the Electronic Patient Records system on the ward, ensuring an up-to-date bed state. You will respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that information is accurate and meets governance standards.
If you feel you have these skills and qualities, and want to join our team, we look forward to hearing from you!
'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: W/C 13 April 2026
Main duties of the job
• Greet all visitors to the unit in a friendly, helpful and courteous manner, maintaining ward safety as per operational policy. This will include talking to families and visitors via intercom
• Be involved in the training of new staff (with the support of the IT department) in use of the Trusts computer systems.
• Update Badger net daily, which is our main maternity and neonatal patient record system
• Order and maintain adequate supplies of equipment, printing and stationery.
• Complete request for repairs, maintenance etc, as requested. Ensuring a good audit trail and follow up as required until completed.
• Undertake general clerical duties in the clinical area including completing records, filing, photocopying, handling mail and filing in case notes.
• Provide an accurate account of bed management via electronic systems e.g. admissions, transfers and discharges.
• Answer the telephone, relaying any relevant messages when required.
• Liaise with the MDT regarding booking of any appointments e.g. ophthalmology
Please refer to attached Job description for further information.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Detailed job description and main responsibilities
NHS Staff Survey: We’re proud to be a leader in Flexible Working and Work-Life Balance, with scores of 6.40 and 6.49 respectively—both significantly above average.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- GCSEs in Maths and English or equivalent
- Computer literate
- Willingness to train on the job
Desirable criteria
- Knowledge of role
- Awareness of how ward / department is organized
- eCare experience
- Knowledge or experience with Badgernet
Experience
Essential criteria
- Experience of using IT packages
- Experience in dealing with the public / customer care
Desirable criteria
- Previous ward clerk experience
- Experience of working in the NHS
- Working in a busy environment
Skills
Essential criteria
- Keyboard skills
- Able to work under pressure
- Able to multi-task
- Proficient in Word/Excel/Outlook etc
- Organisational – able to initiate own tasks
- Effective written and verbal skills
- Ability to use own initiative
Personal and people development
Essential criteria
- Good time management
- Able to form good inter-personal relationships with all members of the multi-disciplinary team
- Able to share knowledge
- Professional attitude
Communication
Essential criteria
- Excellent communication skills interpersonal skills including empathy and diplomacy
- Self-aware
- Calm and reasonable
- Approachable
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Janine Kelly
- Job title
- Senior Sister • Neonatal Unit
- Email address
- [email protected]
List jobs with Milton Keynes University Hospital NHS Foundation Trust in Administrative Services or all sectors