Job summary
- Main area
- LS ICS ECP
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
- Job ref
- 222-ICS-473
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Elm Lodge
- Town
- Middlesex
- Salary
- £32,199 - £34,876 per annum pro rata inclusive of 15% HCAS
- Salary period
- Yearly
- Closing
- 07/04/2026 23:59
- Interview date
- 16/04/2026
Employer heading
Band 4 Team Administrator
Band 4
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
Ealing Cognitive Impairment and Dementia Services
Base in Greenford: Elm Lodge – Greenford & covering Sycamore Lodge - Acton
We are seeking enthusiastic and experienced individual, who can work well as part of a team and who can provide a high quality admin support service to a multidisciplinary CIDS West Team.
The ideal candidate will have excellent written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to use own initiative, Team player and work flexibly within a challenging environment.
Previous experience in using Rio and Microsoft Office is essential.
For further details please contact Poonam Bhogal – Admin Team Leader on 07874 895 288 or by email on [email protected]
Main duties of the job
The ideal candidate will have excellent written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment.
Previous experience in using Rio and Microsoft Office is essential.
The roles are varied and duties include but not limited:
Creating and maintaining electronic client records on clinical database.
Diary management
Audio and copy typing of all clinical correspondence and reports, fast and accurate typing speed is required.
Day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence. Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.
Reception cover
Use of Excel & Word
Ordering Stationary and supplies
Admin support for ATL and wider team
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- Basic qualifications at GCSE Level (or equivalent) in English and Maths
- I.T. qualifications in Microsoft Word, Excel or equivalent experience
Desirable criteria
- NVQ level 3
Experience
Essential criteria
- Secretarial/Administration background
- NHS supplies ordering
- Datix/ incident reporting
- Team player Secretarial
- Data entry experience
- Clinic/ Diary management
- Filing
- Minute taking
- Audio Typing
- Scanning
- NHS Experience
Desirable criteria
- Working in a team
- Experience of using databases
- Working in a Mental Health setting.
- Background of administration experience at senior level
Knowledge
Essential criteria
- Confidentiality
- Data Protection Act
- A range of secretarial processes / Admin procedures
- Knowledge of H&S issues
- Proficient in Microsoft Word and excel
- Understanding of psychiatric terminology
Desirable criteria
- Understanding of mental health issues
- Willingness to learn and take on responsibility for other tasks.
Skills
Essential criteria
- Use initiative
- Excellent communication skills – written and verbal.
- Ability to work autonomously within a team and with other disciplines.
- Audio / copy typing skills
- Accurate data entry
- Ability to work under pressure as part of a team or independently
- Organisational skills
- Good presentation/ standard of work
Desirable criteria
- Database skills (Microsoft Access)
- Advanced Excel skills Microsoft PowerPoint
- Trained in the use of RiO or similar electronic patient record system
Other Requirement
Essential criteria
- Team player
- Able to deal with staff, visitors and clients in a courteous and helpful manner
- Ability to work under pressure.
- Able to exercise discretion and maintain confidentiality at all times.
- A flexible, enthusiastic and mature attitude. Adaptable to change.
- Committed to team/service development and able to promote a positive image of the Service.
- Enthusiastic and willing to learn
- Proactive
- Professional presentation
Desirable criteria
- Methodical approach to tasks.
- Ability to learn new skills
- Team player
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Poonam Bhogal
- Job title
- Admin Team Leader
- Email address
- [email protected]
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