Job overview

Are you looking to develop your clinical skills within a fast-paced and rewarding mental health crisis service?

The Mental Health Single Point of Access (MH SPA) and NHS 111 Mental Health Service is seeking motivated and compassionate Band 5 Telecoaches to join our growing team in Ealing.

This is an exciting opportunity to work within a dynamic frontline crisis service supporting individuals experiencing mental health distress across telephone, digital and face to face settings. You will play a key role in triaging referrals, undertaking mental health assessments, delivering brief psychologically informed interventions and supporting individuals to access the most appropriate care at the right time.

Working within a supportive multidisciplinary team, you will gain valuable experience in crisis assessment, risk management and brief intervention whilst developing your confidence in responding to a broad range of mental health presentations.

Main duties of the job

As a Band 5 Telecoach within the MH SPA and NHS 111 Mental Health Service, you will support the assessment and management of individuals experiencing mental health crisis.

Your role will include:

·         Undertaking initial triage and mental health assessments via telephone, digital and face-to-face contact

·         Providing brief psychologically informed interventions to support de-escalation and emotional regulation

·         Completing structured risk assessments and contributing to crisis care planning

·         Signposting and referring individuals to the most appropriate services and support pathways

·         Escalating high-risk or complex presentations appropriately to senior clinicians

·         Liaising with internal and external professionals including police, ambulance services, GPs and mental health teams

·         Maintaining accurate and defensible clinical documentation

·         Supporting junior colleagues, new starters and students within the team

·         Contributing to service development, audit and quality improvement initiatives

This is a highly varied role requiring emotional resilience, sound judgement and the ability to manage competing demands in a busy crisis environment.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.