Job summary
- Main area
- Administrative
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 8:30am - 4:30pm)
- Job ref
- 263-SCG26-106-AD
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Benfield House
- Town
- Newcastle Upon Tyne
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 10/09/2026 23:59
Employer heading
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Network
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
Applications are invited from friendly, caring and proactive individuals to join our busy and fast growing Northern Region Gender Dysphoria
Service.
The post holders will provide a proactive, comprehensive administration service which will include handling telephone enquiries, covering
reception and data entry, as well as general office duties which will include processing mail, scanning and typing.
Main duties of the job
The purpose of this role is to provide a professional and supportive admin provision within a busy Specialist Adult Service so high-level customer care skills are crucial to the success of this role. You will work alongside an experienced Admin Assistant to learn the role and the post holder should have:
· Experience of providing reception duties.
· Experience of call handling in a busy environment.
· Good organisational skills.
· Be able to prioritise a fluctuating workload.
· Proven experience of working with Microsoft packages.
· A working knowledge of electronic record systems.
· Excellent customer care.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Detailed job description and main responsibilities
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Please get in touch – we look forward to hearing from you.
Please find attached job description for full details.
Advertising date : 27th August 2026
Closing date : 10th September 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person specification
Education and Qualifications
Essential criteria
- Good general level of education up to Level 1 standard in English Language and Maths.
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
Desirable criteria
- NVQ level 2 or equivalent experience
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable criteria
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
Experience
Essential criteria
- Ability to deal with information sensitively and confidentially
- Able to prioritise and plan workload
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable criteria
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Anne Sherriffs
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07880054215
List jobs with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Administrative Services or all sectors