Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Travel may at times be required to other Trust sites
- Hours
- Part time - 30 hours per week (Monday - Friday)
- Job ref
- 263-CCG26-366-HD-A
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Ashmore House
- Town
- Ashington
- Salary
- £25,272 pro rata per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Network
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
30 hours per week, Monday to Friday. Working pattern will be agreed with the successful candidate to meet the needs of the service.
An exciting opportunity has arisen to join our administration team within the Older Adults Community Treatment Team based at Ashmore House in Ashington. The main duties include supporting clinical and medical colleagues on a daily basis administratively and more importantly assisting service users, families and carers with requests within the remit of the role.
This is a rewarding role within a supportive team environment and opportunities for personal development throughout your career in the Trust will be explored during your appraisal if requested and supported.
Main duties of the job
The post holder will be working alongside others within the administration team and with clinical colleagues, providing confidential and efficient administrative support with allocated duties. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
Duties include:
• Taking telephone calls and receiving visitors to the service
• Typing reports and letters
• Working out of a shared inbox
• Taking notes to meetings on occasions
• Updating patient information systems (training will be given)
• Maintaining diaries
• Arranging meetings if requested
• Ordering supplies (training will be given)
• Reception duties
• Supporting the clinical team and admin colleagues under the direction of the Admin Team Lead
• Other duties as required.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 9th October 2026
Closing date : 23rd October 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person specification
Education and Qualifications
Essential criteria
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable criteria
- NVQ 2 in Customer Service
- NVQ Level 2 in Business Administration.
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable criteria
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
Experience
Essential criteria
- Ability to uphold confidentiality at all times.
- Ability to uphold confidentiality at all times.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable criteria
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Catherine Gibson
- Job title
- Administration Team Lead
- Email address
- [email protected]
- Telephone number
- 01670 844730
- Additional information
For informal discussion or visit please contact Catherine Gibson, Admin Team Lead on 01670 844730
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