Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 263-CCG26-110-AD-C
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Monkweamouth Hospital
- Town
- Sunderland
- Salary
- £28,392 - £31,157 pro rata per annum
- Salary period
- Yearly
- Closing
- 27/10/2026 23:59
Employer heading
Administration Team Lead
Band 4
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Network
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead with the Sunderland Talking Therapies Team. This service is very demanding with the post holder being part of an admin team providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team.
The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and IAPTuS and create reports as required. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.
Main duties of the job
Candidates must have proven demonstrable experience in last 12 months of the following :
- Experience in a customer/patient and service user focused environment
- Experience in undertaking and leading supervisions and appraisals with staff
- Experience in supporting and leading team(s) through organisational changes
- Experience in dealing with annual leave/sickness processes
- Excellent communication and interpersonal skills
- Experience in dealing with complaints
- A good understanding of using admin performance Dashboards
- Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
- Note taking
Candidates should be:
- Able to be self-directed, motivated and to contribute positively within a team
- Well organised and structured
- Able to support the Admin Manager
- Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
- Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Sunderland Talking Therapies is a partnership organisation of CNTW, Sunderland Counselling Services, Washington Mind and Sunderland mind.
The organisations work in partnership to provide assessments and a rang or treatments for people with common mental health problems.
Detailed job description and main responsibilities
Please find attached job description for full details.
Internal applicants only, Interviews will be face to face.
Advertising date : 13th October 2026
Closing date : 27th October 2026
We welcome your application.
Person specification
Education & Qualifications
Essential criteria
- General level of education to O Level / GCSE or equivalent
- NVQ Level 3 Business Management/or equivalent
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Desirable criteria
- NVQ Level 3 in Customer Care
Knowledge & Experience
Essential criteria
- Working knowledge of Microsoft applications and Patient Information Systems
- Knowledge of Trust policies and procedures
- Knowledge of office procedures
- Knowledge of Health and Safety policies relating to role
Desirable criteria
- Knowledge of financial procedures/budgets relating to role
Skills & Competencies
Essential criteria
- Excellent organisational and problem-solving skills
- Excellent communication, interpersonal and negotiation skills
- Effective note-taking skills
Role Specific
Essential criteria
- Experience in undertaking Supervisions and appraisals
- Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
- Enthusiastic and proactively embraces change to improve service delivery
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Martin Noble
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 0191 5665450
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