Job summary
- Main area
- Transformation
- Grade
- NHS AfC: Band 8a
- Contract
- 24 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-CORPORATE-7922662
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Royal Wolverhampton NHS Trust / Walsall Healthcare NHS Trust (cross-site working required)
- Town
- Walsall
- Salary
- £57,528 - £64,750 per annum
- Salary period
- Yearly
- Closing
- 07/05/2026 23:59
Employer heading
AVT Implementation Manager
NHS AfC: Band 8a
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
We are recruiting experienced and driven project manager to lead one of the most significant digital transformation programmes.
The Royal Wolverhampton NHS Trust (RWT) and Walsall Healthcare NHS Trust (WHT) are working together to implement Ambient Voice Technology (AVT), specifically Heidi Health, across both organisations. This technology uses AI to automatically generate clinical documentation during patient consultations, reducing the administrative burden on clinicians, improving letter turnaround times, and freeing up more time for direct patient care.
This is a rare opportunity to lead a high-profile, Group-wide digital programme from inception to full roll-out, working at the forefront of AI-enabled healthcare. You will have real ownership, visible impact, and the chance to build lasting change across two NHS Trusts.
As AVT Implementation Manager, you will have end-to-end accountability for planning, coordination and delivery of the Heidi Health deployment across your Trust, working in close partnership with your counterpart at the other organisation.
Working across clinical, digital, informatics, workforce and change management teams – as well as directly with the Heidi Health supplier – you will be the driving force behind adoption, benefits realisation and the sustainability of new ways of working.
Main duties of the job
Your key responsibilities will include:
• Leading the development and maintenance of a comprehensive programme plan, including milestones, dependencies, critical path and resource requirements
• Managing all aspects of phased deployment across priority clinical settings, ensuring delivery on time, within budget and to agreed quality standards
• Leading the change management approach - engaging clinical champions, overcoming resistance and embedding new ways of working across departments
• Developing and delivering a structured stakeholder communication plan across both Trusts
• Coordinating with digital and informatics colleagues to ensure technical readiness, including DPIA completion, IG sign-off, Caldicott and SIRO approvals
• Managing the supplier relationship with Heidi Health, ensuring contractual obligations are met and issues resolved promptly
• Overseeing staff onboarding and training at each deployment site, monitoring adoption rates
• Establishing and maintaining a benefits realisation framework, tracking productivity savings and quality improvements against the approved business case
• Preparing high-quality programme reports, exception reports and presentations for the AVT Implementation Group and Steering Group
• Supporting post-implementation review and lessons learned to inform future digital programmes across the Group
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
ABout You
We are looking for a senior, self-motivated project manager who thrives in complex, fast-paced environments and has a genuine passion for making digital change work in practice.
You will be able to demonstrate:
• Substantial experience leading complex, multi-stakeholder digital or technology implementation programmes, preferably in an NHS or public sector environment
• Experience managing large-scale programmes involving clinical teams, IT infrastructure and organisational change
• A strong track record of delivering benefits realisation, including establishing frameworks to track and report productivity savings
• The ability to lead and influence multidisciplinary teams without direct line management authority
• Excellent stakeholder management skills, with confidence presenting to senior clinical and operational leaders and programme boards
• Sound knowledge of NHS information governance, GDPR, DPIA processes and data security requirements
• A master's degree or equivalent experience in a relevant field (e.g. project management, health informatics, digital transformation) - essential
• Political awareness and the ability to navigate complex organisational environments across multiple organisations
It would also be advantageous if you have:
• Experience implementing ambient voice technology, clinical documentation systems or AI-enabled digital tools in a clinical environment
• Experience of cross-organisational or group-level programme delivery
The Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust are two of the largest NHS organisations in the West Midlands, working together as a Group to deliver high-quality healthcare to the communities of Wolverhampton, Walsall and the surrounding areas.
We are committed to being at the forefront of digital innovation in the NHS. This role offers you the chance to be part of something genuinely pioneering - helping to transform how our clinicians spend their time and improving outcomes for our patients.
What we offer:
• A high-profile, senior role with real ownership and organisational visibility
• The opportunity to lead cutting-edge AI technology implementation at scale across two NHS Trusts
• Flexible and agile working arrangements
• Staff health and wellbeing support
Interviews will be held week commencing, 27/05/26.
Person specification
Qualifications
Essential criteria
- • Educated to master’s level or equivalent experience in a relevant field (e.g. project management, health informatics, digital transformation, business administration)
- • Evidence of continuous professional development
Desirable criteria
- • Recognised project/programme management qualification e.g. PRINCE2 Practitioner, MSP, PMP or equivalent
- • APMG Change Management or equivalent qualification (D)
- • Postgraduate qualification in Health Informatics or Digital Health (D)
- Quality Improvement Training
Knowledge and Experience
Essential criteria
- • Substantial experience of leading complex, multi-stakeholder digital or technology implementation projects, preferably in an NHS or public sector environment
- • Demonstrable experience of managing large-scale programmes involving clinical teams, IT infrastructure and organisational change
- • Experience of benefits realisation, including establishing frameworks to track and report productivity savings
- • Understanding of NHS clinical workflows, in particular outpatient, emergency and community settings
- • Experience of managing supplier relationships and contracts
- • Experience of working with senior clinical and operational leaders, presenting to boards and programme boards
Desirable criteria
- • Knowledge of NHS information governance, GDPR, DPIA processes and data security requirements
- • Experience of implementing ambient voice technology, clinical documentation systems, or AI-enabled digital tools in a clinical environment (D)
- • Experience of cross-organisational or group-level programme delivery (D)
Skills and Aptitudes
Essential criteria
- • Excellent written and verbal communication skills, with the ability to produce high-quality programme reports, business cases and board presentations
- • Proficiency in programme/project management tools and software (e.g. Microsoft Project, SharePoint, or equivalent)
- • Ability to work effectively under pressure and manage competing priorities in a fast-paced environment
- • Self-motivated with the ability to work autonomously and as part of a team
Desirable criteria
- • Experience using digital health platforms or electronic patient record systems (D)
Flexibility
Essential criteria
- • Willingness and ability to travel regularly between the Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust sites
- • Ability to work flexibly to meet the demands of the programme, including occasional evening or weekend working during key implementation milestones
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kate Salmon
- Job title
- Deputy Chief Strategy Officer - Transformation
- Email address
- [email protected]
- Telephone number
- 07584 253010
- Additional information
For an informal discussion about either post, please contact:
Kate Salmon, Deputy Chief Strategy Officer – Transformation,
email: [email protected].
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