Job summary
- Main area
- Intensive Care Receptionist
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (A mixture of shifts to cover a Monday - Sunday service. Working pattern 08:00-16:00, 12:00-20:00 and 09:00-19:00)
- Job ref
- 339-ASCR1699-LMG-A
- Employer
- North Bristol NHS Trust
- Employer type
- NHS
- Site
- Southmead Hospital
- Town
- Bristol
- Salary
- £25,272 pa pro rata
- Salary period
- Yearly
- Closing
- 05/05/2026 23:59
Employer heading
Intensive Care Unit Receptionist
Band 2
Thank you for your interest in this vacancy. We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) are working towards merging as one organisation from July 2026.
This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Should you join NBT as an employee prior to our organisations merging, your employment will be automatically transferred across to UHBW. Should your employment begin after our two Trusts merge, you will be employed directly by UHBW and therefore UHBW terms and conditions of service will apply
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job overview
Previous applicants need not apply
ICU Receptionist - Band 2
An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Reception team on the Intensive Care Unit.
The post will involve working on a busy reception desk. Responsibilities will include admitting and discharging patients, as well as helping relatives and supporting clinical staff in the day to day running of the Unit. A major part of this role will be welcoming visitors to the department.
We are looking for an individual with excellent communication skills, both face to face and on the telephone. Computer skills and knowledge of using excel spreadsheets are also required. The ability to deal with varied administrative duties and changing priorities is essential.
This post is full time. This post requires flexibility to ensure the Reception area is covered between the hours of 08:00 to 20:00 Monday - Friday and on Saturdays / Sundays to accommodate the needs of the service, and must also be able to provide cover for colleagues.
We recommend and welcome informal visits.
For further information or to arrange a visit, please contact Alex Martin on 0117 414 1486, [email protected]
Main duties of the job
Assisting patient families, friends and staff visiting the unit.
Perform routine clerical duties involved in the admission, transfer and discharge of patients.
Handling both internal and external telephone enquiries.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities
- Receive visitors to the unit in a polite and friendly manner.
- Ensure that relevant Unit, Trust and NHS information is readily available for relatives.
- Perform routine clerical duties involved in the admission, transfer and discharge of patients. To include filing, tracing and maintaining all notes and x-rays, investigation reports, blood transfusion cards, or other records appertaining to the patients on the unit.
- Answer the telephone in a friendly courteous manner with due regard for patient confidentiality. All necessary information to be promptly forwarded to the relevant personnel.
- Ensure that all patients are admitted, transferred and discharged in a timely manner.
- Receive sort, distribute and redirect mail to patients and staff.
- Complete non-stock requisitions as necessary.
- Use photocopier and fax machines.
- Use computer to update demographic patient information, including admissions, transfers and discharge information as directed by the nursing staff.
- Be aware of financial restraints on ordering of supplies and services.
- Collections and delivers to other wards and departments as instructed.
- Ensure that all notes are sent to coding immediately, following discharge
- Process donations to the Unit in accordance with Trust policies.
- Undertake correspondence as directed by the Senior Nursing Team.
- Undertake appropriate clerical and administrative training to maintain required skills and competencies.
- Keep up to date with changes with Trust policies and documentation.
Assisting with the training of new ICU reception
Person specification
Education/Training/Qualifications
Essential criteria
- Educated to O level/CSE/GCSE standard for Grade C and above in Maths and English
Work Experience
Essential criteria
- Previous Receptionist / General office / Administration role
Desirable criteria
- Previous NHS experience
Knowledge/Skills/Abilities
Essential criteria
- Good communication skills – Written (send and receive emails)
- Good communication skills – Written (ensuring all documentation is recorded accurately)
- Communication skills- Verbal (ability to disseminate information to junior and senior staff)
- Communication skills – Verbal (ability to answer the telephone in a polite manner and deal with all queries)
- Able to work well within a multi-disciplinary team
- Able to deal with distressing situations
- Ability to use additional office equipment e.g. photocopier / fax machine
Personal Qualities/Special Circumstances
Essential criteria
- Flexible approach to work
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Alex Martin
- Job title
- Intensive Care Administrator
- Email address
- [email protected]
- Telephone number
- 0117 414 1486
- Additional information
For further details / informal visits contact:
Name
Alex Martin
Job title
Intensive Care Administrator
Email address
Telephone number
0117 414 1486
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