Job summary
- Main area
- Switchboard
- Grade
- Band 2
- Contract
- 12 months (Fixed term-maternity leave cover)
- Hours
- Part time - 26.25 hours per week (Shift work)
- Job ref
- 176-C-7854516
- Employer
- North West Anglia NHS Foundation Trust
- Employer type
- NHS
- Site
- Hinchingbrooke Hospital
- Town
- Huntingdon
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/05/2026 23:59
Employer heading
Night Receptionist/Switchboard Operator - Huntingdon
Band 2
Job overview
This is a part time post and you will be expected to work weekends and Bank Holidays covering night shifts from 10pm to 6am.
Would you like to apply your people skills to build a career in customer service?
Our reception team at Hinchingbrooke Hospital is happy to welcome a Night time Receptionist/Switchboard Operator to join our friendly and supportive main reception team.
You will be an integral part of the main entrance area hub team providing an essential service to the Trust by being the first point of contact with our staff, patients and visitors. You will deliver switchboard services, answer and connect calls as well as dealing with caller’s requests and enquiries.
You will have customer service experience, excellent communication skills and telephone manner dealing with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal and organisational skills, even when working under pressure. You will have a flexible approach in ensuring the needs of patients and visitors are met.
In exchange for your services, we will offer comprehensive training for your personal and professional development. You will receive enhanced rates when working unsocial and enhanced hours.
Join the team at North West Anglia NHS Foundation Trust and help improve our services!
Main duties of the job
You will provide a front-line telephony and reception services for the Trust, ensuring customers are dealt with in a helpful, courteous and efficient manner. You will manage telephone enquiries from health and social care professionals and the general public while accurately recording and delivering messages as required.
As the first point of contact for patients and visitors to the Trust, you will deliver a high standard of customer care directing visitors, chasing up patients transport, handing out keys, changing batteries in bleeps, signing in of visitors, validating car parking tokens, handing out accommodation packages with keys.
You will maintain professional relationships with other agencies, e.g.; Neighbourhood Services, Police, Probation Service, Education, PALS, Benefits, Voluntary Services, etc
Working for our organisation
Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.
Detailed job description and main responsibilities
Please see attached detailed Job Description and Person Specification for more information regarding this role.
Person specification
Qualification
Essential criteria
- 3 GCSE or Equivalent Experience
Experience
Essential criteria
- Customer Service Experience
Desirable criteria
- Previous experience in a Hospital Trust environment
Skills and Abilities
Essential criteria
- Accurate keyboard skills
- Good telephone manner with clear diction
- Ability to remain calm and work in a busy environment
- Can effectively prioritise and co-ordinate own work
- Relentless in ensuring team’s focus on best patient experience and best patient outcomes
- Excellent interpersonal skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sam Bygraves
- Job title
- Patient Services Manager
- Email address
- [email protected]
- Telephone number
- 01480 416416
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