Job summary
- Main area
- Planned Care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday between 08:00 - 17:00)
- Job ref
- 210-2026-189
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £24,937 - £26,598 pa
- Salary period
- Yearly
- Closing
- 22/03/2026 23:59
Employer heading
Admissions Officer
Band 3
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Full time : 37.5 hours per week
The post-holder will be part of the Planned Care Admissions Team and will manage the day to day responsibilities of sending for waiting list patients whilst maximising Theatre session utilisation, arranging pre-admission appointments and dealing with patients who cancel or fail to attend in line with the Trust’s policy.
Main duties of the job
- To work in conjunction with the Assistant Service Managers/Service Line to monitor and manage the Surgical waiting lists in line with the Trust policies and procedures, ensuring that reportable waiting deadlines are not breached.
- Monitor daily PTL ensuring accuracy, highlighting and rectifying errors as they occur, escalating issues in advance (e.g. capacity problems) to the Management Team /Service Line as appropriate.
- To accurately add patients to the waiting list, ensuring all admission details are fully completed, arranging admissions in accordance with clinical priority and breach date. To maintain and update patient records including any cancellations, suspensions, additional comments or patient communication.
- To maintain the accuracy of data entered, especially in relation to the recording of patient choice and suspensions when booking TCI’s.
Working for our organisation
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualification
Essential criteria
- Educated to GCSE level or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
- Advanced keyboard skills
- Microsoft applications
Desirable criteria
- ECDL
- Experience of Meditech
- Customer Care Course
Knowledge and Experience
Essential criteria
- Significant previous administration experience
- Administration and clerical work
- Experience of dealing with the public
- Team working
Desirable criteria
- Experience of NHS/Health Care environment
- Knowledge of waiting list administration
- Knowledge of medical terminology
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Taylor
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 01244364258
List jobs with Countess of Chester Hospital NHS Foundation Trust in Administrative Services or all sectors