Job vacancy: Audiology Pathway Coordinator, University Hospitals Plymouth NHS Trust, Plymouth

This post is only open to internal applicants.

Job summary

Main area

Audiology

Grade

NHS AfC: Band 3

Contract

9 months (Fixed term contract for 9 months)

Hours

Full time
Job share

37.5 hours per week

Job ref

216-DH-DD7810387

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: Audiology department, Level 7, Derriford Hospital
Town: Plymouth
Salary: £25,760 - £27,476 Per Annum
Salary period: Yearly
Closing: 28/04/2026 23:59

Audiology Pathway Coordinator

NHS AfC: Band 3

Detailed job description and main responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

1.Continued review and monitoring of various referral pathways within Service Line.

1. Work with a range of clinical and non-clinical staff within the ENT & Audiology Service Line.

2. Provide and receive complex information about patient care and interpret instruction to relay to varying recipients specific to clinical referrals or clinical results.

3. The post holder is expected to liaise with Audiologists to ensure appropriate navigation through specific referral pathways.

4. To have a good knowledge and understanding of DRSS and UHPNT referral processes, and referral targets matching ie diagnostic standard/DM01 etc specific to Audiology.

5. To understand basic medical terminology relating to ENT & Audiology to enable timely and accurate relaying of information,

6. To work closely with other team members when chasing outstanding actions and processes, ensuring strong and clear communication throughout.

7. Following up and tracking outcomes of requests and acting on these in a timely, appropriate manner.

8. Provide basic advice and refer on or sign-post to other sources of support.

9. Co-ordinate and organise reviews as required and to exchange that information clearly and concisely dealing with anxiety, cultural or language difficulties.

10. Plan and organise complex programmes for co-ordination of patient pathway.

11. Facilitates communication between different clinical services to provide timely service provision.

12. Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.

13. To ensure that high standards of documentation and care planning for patients are maintained.

2. Continued review and oversight of Imaging reports requiring action within Service Line.

14. The post holder is expected to liaise with the Audiologists to ensure appropriate timely review of diagnostic test reports.

15. Provide and receive complex information about patient care and interpret instruction to relay to varying recipients specific to clinical referrals or clinical results.

16. To have a good knowledge and understanding of booking and reporting software and processes.

17. To work closely with other team members when chasing outstanding actions and processes, ensuring strong and clear communication throughout.

18. Ensure accurate data is rapidly captured and recorded to meet the standards of the management of patients, and to fulfil the relevant information requirements.

19. Create databases to collect and monitor information, maintain and update.

20. Facilitate collection and analysis of data by collating information via various electronic systems and face to face contact with members of the relevant Clinical or Service Line management bodies.

21. To be proficient in the use of Auditbase, CRIS and iPM systems.

3. General Responsibilities

22. Works closely to develop good working relationships with Audiologists, Secretaries, nurses, consultants and the wider ENT & Audiology Service Line.

23. Develop appropriate systems to manage their own workload.

24. Operates on their own initiative whilst bearing the overall Service Line aims and responsibilities.

25. To ensure that a clear understanding is obtained surrounding data quality, data protection, patient information management systems (iPM) and Auditbase and be able to work within these guidelines at all times.

26. Ordering patient information and updating as necessary.

27. Assist with teaching and educating other members of staff.

28. Ensuring that patient experience remains the focal point for service improvement.

29. Achieving UHPNT specific targets relating to referral triage, Referral to Treatment, DM01 diagnostic targets and governance processes/protocols.

4. Personal Qualities

30. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.

31. Identify personal education needs and skills development with Line Manager.

32. Understand that there may be exposure to distressing situations when reviewing patient information and be aware of own need to seek appropriate support/advice.

33. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice.

34. Will be able to demonstrate excellent communication skills.

35. Will need to demonstrate high levels of organisational skills in order to set up new role/systems.

36. Concentration required for data analysis and tracking patients with frequent interruptions requiring urgent attention and re-prioritisation of work.

Person specification

Qualifications

Essential criteria

NVQ Level 3 in administration or equivalent demonstrable experience.
Willing to undertake further learning and development courses

Desirable criteria

Proven evidence of continued role development

APTITUDE & ABILITIES

Essential criteria

IT skills
Able to use own initiative and work without supervision
Effective organisation skills

Desirable criteria

Ability to set up new role.
Ability to introduce new working practices

Knowledge & Experience

Essential criteria

Demonstrable experience in the use of data management
Proven evidence of good communication skills. Understanding of the health and social care environment
Proven knowledge of databases

Desirable criteria

Demonstrable experience of multiprofessional working
Proven knowledge in the use of clinical based computerised systems Proven knowledge of Referral to Treatment pathways and other UHPNT performance targets.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.