Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 374-KNCG1626
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Eastbourne District General Hospital
- Town
- Eastbourne
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 07/05/2026 23:59
Employer heading
MSK Therapies Reception Team Co-ordinator
NHS AfC: Band 3
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
We are looking for an approachable and enthusiastic Reception Coordinator to join our busy MSK Therapies Team. The post holder will be responsible for supporting a team of Receptionists across our various sites in East Sussex and will also be expected to provide Reception cover at these locations, as required.
The role will involve the support and supervision of the Reception Team to help provide a professional and effective service.
Main duties of the job
The post holder will be responsible for ensuring that Reception cover is provided for all sites, including Conquest, Bexhill, EDGH, Amberstone, Lewes, Newhaven, Uckfield and act as the first point of escalation for any queries.
They will be able to demonstrate good communication and customer service skills, showing empathy and care to service users who may be distressed or in pain or have impairment that affects their communication.
They will be required to attend and participate at team meetings and department meetings as requested.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Educated to GCSE (or equivalent) to include English and Maths at Grade C or above
- NVQ Level 3 in Administration or equivalent relevant experience
Desirable criteria
- ECDL Qualification
Experience
Essential criteria
- Good understanding of office procedures and general clerical experience
- Must be used to working in busy environment with a variety of different people
- Two years’ experience of working as a receptionist or administrator dealing with general public/service users dealing with enquiries
- Production of data reports
- Production of clinical correspondence
- Experience of digital Booking Systems
Desirable criteria
- Dealing with complaints
- Line Management of other administration staff
- Ordering and stock monitoring
Skills
Essential criteria
- Excellent telephone manner and communication skills both verbally and written
- Good IT skills: use of word and excel.
- Good organisational skills
- Ability to undertake work of a repetitive nature
- Ability to work both in a team and unsupervised
- Good time management
- Maintenance of confidentiality and awareness of data protection procedures.
- Perform multiple sequenced tasks without supervision.
- Ability to travel across sites
- Flexible and responsible approach towards changing work priorities
Desirable criteria
- Knowledge of Basic Medical Terminology
- Prior use of eSearcher, SystmOne, e-RS
- Report writing
Other
Essential criteria
- Reliable work record
- DBS clearance if applicable
- Evidence that personal behaviour reflects Trust Values
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Liam Trelawny
- Job title
- MSK Therapies Booking Manager
- Email address
- [email protected]
- Telephone number
- 07971 720431
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