Job summary
- Main area
- Switchboard Operator
- Grade
- GMS Band A
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 318-26-GMS0030
- Employer
- Gloucestershire Managed Services
- Employer type
- Private Sector
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £24,822 (pa pro rata if part-time)
- Salary period
- Yearly
- Closing
- 01/02/2026 23:59
Employer heading
Switchboard Operator, GMS Band A
GMS Band A
GMS provides the estates, facilities, sterile services and materials management services for the Trust. We provide services such as clinical equipment management, provision of facilities services such as catering, domestics, portering and linen, manage the construction and development of new and existing healthcare buildings and manage the building, engineering and grounds services.
GMS aims to provide a best value customer service which ensures a safe, compliant and sustainable environment, and that supports our customers to be efficient and effective in patient care.
Job overview
To operate the central communication service & associated systems. To ensure a 24 hour service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.
Full Time (37.5 hours) - 700am-1500pm, 900am-1700pm, 1400pm-2200pm & 2200pm-0700am*
* This is subject to change as due to staff sickness or vacancies.
Candidates must be flexible and able to commit to a varied shift pattern.
This can include weekends, unsocial hours and public holidays including Christmas.
Please note this job will attract GMS Terms and Conditions of Service (TCS)
Please see attached TCS for reference
Main duties of the job
To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.
To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.
The efficient operation of the Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
Working for our organisation
Gloucestershire Managed Services (GMS) delivers trusted operational support services to the NHS and healthcare organisations. Our mission is to deliver excellence in service delivery while prioritising safety, innovation, and teamwork. Our core values- Excellence, Integrity, Listening, and Inclusivity-create a thriving culture that values people and their contributions. Join us to make a tangible difference to patient care and help build a safer, better future for healthcare facilities.
Detailed job description and main responsibilities
To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
The efficient operation of the Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.
General administrative duties including, photocopying, emails, organising mail, key handling, report writing & maintaining accurate logs.
Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples.
To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust.
To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner.
Working with the security team to produce an audit detailing overnight visitors to the hospital.
Contact Details
Gayan Perera (Switchboard Manager)
0300422 6362/ 6369
Person specification
Qualifications
Essential criteria
- Basic IT skills
- Good clear spoken telephone manner
- English and Maths
Experience
Desirable criteria
- Telephone/ switchboard
- Administration skills
- Working at times in a pressured environment
Knowledge/ Skills
Essential criteria
- Flexible attitude to working
Desirable criteria
- Professional office environment or similar
- Good organisation skills
Documents to download
Further details / informal visits contact
- Name
- Gayan Perera
- Job title
- Switchboard Manager
- Email address
- [email protected]
- Telephone number
- 0300 422 6362
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