Detailed job description and main responsibilities

To provide in-depth specialist knowledge of key LGT managed IT systems. To ensure that Lewisham and Greenwich systems are maintained to a very high standard at all times, taking a particular interest in developing own knowledge of how systems work and their potential to benefit the Trust.
To receive prioritise and resolve HIE Service issues using the IT Service Desk system

ensuring logs are closed within specific timeframes or escalating to another division of the IT Department.
To apply high level specialist knowledge and logic to trouble shooting problems ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly.
To take ownership and lead on the resolution of issues impacting on HIE operational workflow and patient pathway processes. To ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems.
To undertake root cause analysis of complex issues and devise system configuration, workflow or process changes.
To liaise with the line manager regarding recurring problems and assist with identifying and implementing long-term solutions.
To liaise with HIE Systems suppliers on a regular basis to identify problems with software highlighted by Trust staff.
To help to develop processes, policies and procedures, particularly HIE documentation, to ensure robust management of systems within IT Department.
To provide specialist site specific knowledge and feedback to HIE Suppliers and participate in system design and change process activities linked to the development of the HIE service at Lewisham and Greenwich.
To participate and co-ordinate the testing of new software releases and updates and highlight problems which need to be escalated to Systems suppliers.
To test other systems or functions when needed and manage faults through to resolution.
To regularly maintain and update the key master files and tables associated with the day-to-day operations of the HIE System.
To work without supervision and prioritise queries, incorporating departmental policies and procedures.
To able to work under pressure with constant interruptions and constantly prioritise workload in line with the need of the Lewisham and Greenwich site.
To liaise with the line manager on new ideas to improve the service.
Work as the liaison between the local health communities and the IT team.
Proactively promote the use of HIE within the Trust and local health communities, ensuring medical engagement in the system.
Demonstrate to user groups how HIE can enable the Trust to meet its targets and plans for patient care/patient choice.
The post holder will:
 Deliver HIE support to users and support upgrades including assisting with testing.
LGT Feb 2022
 Ensure faults are fixed within timescales defined by the Trust’s SLA meeting required KPIs.
 Effectively monitor the HIE supplier.
 Ensure business continuity plans are in place.
 In conjunction with Service Leads develop service specific Standard Operating Procedures (SOP’S).
 Contribute to the development of policies and procedures that support HIE.
 Plan and implement delivery of HIE configuration work packages as assigned by the HIE System Manager.
 Work closely with IT colleagues to achieve the overall aims of the department.
Work force
 Supervise the HIE team staff as required.
 Ensure that working practice complies with the Trust's policies and procedures for Data Protection, Confidentiality and Health and Safety ensuring the environment in which you and other staff work is safe, clean and tidy.
 Observe and continually promote equal opportunities in compliance with the Trust's policies on Equality and Diversity and Dignity at Work.
 Ensure the benefits to patients are maximised through careful, economical and appropriate use of NHS resources including equipment, property, money, time, etc