Job summary
- Main area
- Human Resources
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 200-NN-7879984-A&C-Z-A
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gateway Building
- Town
- Epsom
- Salary
- £63,665 - £70,887 per annum
- Salary period
- Yearly
- Closing
- 05/05/2026 23:59
Employer heading
Deputy Group Head of HR Services
Band 8a
Job overview
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Support the leadership and development of HR Services
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Lead service improvement initiatives and transformation work
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Build strong relationships with senior leaders and stakeholders
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Ensure high standards of service delivery and continuous improvement
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Why you are interested in the role
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How your experience meets the requirements of the role
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An example of when you have taken the initiative to improve your area of work
Main duties of the job
Key Responsibilities:
- Responsible for day to day delivery of the Group HR Services portfolio across GESH, deputising for the Group Head of HR Services to ensure an integrated, customer centred service.
- Will manage the operational performance of the HR Contact Centre and Virtual HR Assistant, oversees workforce compliance (Right to Work, professional registrations, DBS), coordinates HR governance (Risk Register, FOI/SAR in partnership with ER and IG), and leads Staff Benefits and Reward administration including NMW assurance
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
As part of the ongoing consultation regarding the proposed new structure for HR Services, we are inviting applications for the role of Deputy Head of HR Services (Band 8a).
Person specification
Training & Qualifications
Essential criteria
- Educated to degree level or equivalent experience.
- CIPD qualified (MCIPD) or equivalent HR expertise with evidence of substantial CPD
Desirable criteria
- Chartered Member of CIPD. • Postgraduate qualification in HRM/Business/Public Administration. • Formal project/continuous improvement qualification (e.g., PRINCE2, APM, Lean/VI).
Experience
Essential criteria
- Significant operational HR experience within large, complex organisations (preferably NHS/public sector).
- Proven delivery of customer facing HR service operations with measurable KPIs
- Experience of reward administration and benefits, including salary sacrifice and NMW assurance in partnership with Payroll/Finance.
- Administration/coordination of NHS Job Evaluation, including panel processes, record keeping and consistency checks.
- Leading policy implementation and process standardisation across multiple sites.
- Managing suppliers/contracts and small/medium projects to improve services and systems
Desirable criteria
- Acute NHS provider and/or ICS experience
- Implementation/optimisation of a Virtual HR Assistant or similar self service knowledge base.
Skills & Knowledge
Essential criteria
- Strong knowledge of UK employment law, NHS Agenda for Change, and NHS JE principles
- Advanced communication skills with the ability to explain highly complex/sensitive information to varied audiences and negotiate with tact and diplomacy.
- Data literate; able to interpret workforce data and present clear reports/dashboards
- Coaching and people leadership skills; proven ability to build inclusive, high performing teams.
Desirable criteria
- Knowledge management/content design for intranet/virtual assistant channels.
Employer certification / accreditation badges
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Application numbers
Documents to download
Further details / informal visits contact
- Name
- Eloho
- Job title
- Group Head of HR Services
- Email address
- [email protected]
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