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Job summary

Main area
Peer Support and Lived Experience Workforce
Grade
NHS AfC: Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
333-C-HQ-0395
Employer
Central and North West London NHS Foundation Trust
Employer type
NHS
Site
Argo House
Town
Kilburn
Salary
£38,762 - £45,765 pa inc HCAS
Salary period
Yearly
Closing
18/10/2022 23:59

Employer heading

Central and North West London NHS Foundation Trust logo

SPA and Urgent Care Advanced Lived Experience Practitioner

NHS AfC: Band 6

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond.  We involve service users, carers, the public, staff and partner organisations in the way that we are run. 

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation.  We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.  We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles.  See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

Job overview

Are you a passionate and experienced peer worker with lived experience of recovery from mental and emotional distress and of accessing urgent care services in response to mental health needs?

An exciting opportunity has arisen for a highly skilled individual to join Central and North West London NHS Foundation Trust (CNWL) as a Urgent Care Advanced Lived Experience Practitioner. Working within our Single Point of Access (SPA) and across the Urgent Care services, including First Response and Community Access Services (CAS), the role will support the development and ongoing delivery of CNWL’s Peer Support and Lived Experience Practice provision within SPA & Urgent Care services. This will include close working, liaison and supervision of staff within our urgent care pathway, including SPA, CAS and First Response.

Please note only candidates who have worked as peer workers (or very similar lived experience-specific roles) and have their own lived experience of recovery from mental and emotional distress and of accessing urgent care services in response to mental health needs will be eligible for shortlisting.

Therefore, please make explicit reference to both of these within your written application in order to be shortlisted for either of these roles.

 

Main duties of the job

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Working within SPA and across the Urgent Care service, including First Response and Community Access Services (CAS), the role of the Urgent Care Lived Experience Practitioner will support the development and ongoing delivery of CNWL’s Peer Support and Lived Experience Practice provision within SPA & Urgent Care service. This will include close working, liaison and supervision of staff within our urgent care pathway, including SPA, CAS and First Response.

The post holder will work with a small number of individuals accessing SPA to undertake 1-1 lived experience specialist support.

Across the urgent care pathway, the post holder will work to ensure Peer Support Worker (PSW) roles are created and undertaken in line with our trust wide policies and practices, that PSWs and Senior PSWs are suitably supported with their work and that the Recovery agenda is maintained across sites. 

In addition, as a member of the lived experience workforce, the postholder will contribute to occasional delivery of Recovery and Wellbeing College courses.

Working for our organisation

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond.  We involve service users, carers, the public, staff and partner organisations in the way that we are run. 

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation.  We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.  We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles.  See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

Detailed job description and main responsibilities

  • To promote understanding of the principles and practice of the peer and lived experience practitioner roles across SPA and the urgent care pathway, including First Response and CAS.
  • To meet regularly with Senior Peer Support Worker(s) for individual supervision (professional supervision and line management as delegated by manager).
  • To undertake clinical work within the SPA service – working two shifts a week in the service as a Band 6 SPA Practitioner.
  • To contribute to Urgent Care Senior Management Team meetings, SPA site-based management meetings and locality wide meetings regarding peer working and lived experience practitioner roles and perspectives.
  • Contribute to service development meetings across SPA & the Urgent Care service.
  • To coordinate and deliver Team Preparation sessions for SPA and other urgent care services such as First Response and CAS in the process of recruiting a new Peer Support Worker or Lived Experience Practitioner.
  • To scope out and support teams in the urgent care pathway to consider new peer worker roles within their skill mix, and co-run information sessions promoting the roles to external applicants, contribute to shortlisting, interviews or assessment centres and eventual induction of new staff.
  • To ensure all Peer Support Workers and Lived Experience Practitioners within urgent care have a clear, up to date and expert offering to those they work with in regards to community resources to support recovery and social inclusion.
  • To propose policy or service changes for their own work area or beyond their own work area that contributes to cultures across SPA & Urgent Care services that are therapeutic, productive, accessible, inclusive, flexible and responsive to the needs of the individuals accessing services.
  • Provide person centred, strengths-based support, informed by experiential knowledge of ‘lived experience’ (direct personal experience of mental and emotional distress and of accessing urgent mental health care) to individuals accessing SPA.
  • Provide lived experience specialist support to individuals accessing SPA to assist them in making sense of their experiences of mental and emotional distress. This might include understandings of personal and social recovery, health and wellbeing, personal and social identity whilst recognising that each individual’s recovery is a distinctive and deeply personal process, and being highly sensitive to their use of language and descriptions of experiences.
  • Deliver specialist 1-1 or group lived experience-based work where appropriate within SPA. This may include working alongside service users in developing crisis, recovery and wellbeing plans, Advanced Decisions/Statements and personal network maps, peer groups on wards or within units and Recovery and Wellbeing College snapshot courses.
  • Work in accordance with CNWL’s Trust Values, Aims and Objectives
  • To act as an ambassador for the Trust with external agencies and partner organisations
  • Work at all times to promote equality, diversity and individual human rights

 

Please see job description and person specification attached for further details.

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria
  • Completion of Peer Support Training
  • Undergraduate degree or able to demonstrate equivalent skills in research, writing or analysis
  • Evidence of continuing professional development
Desirable criteria
  • Mentorship or Clinical Supervision Training
  • Full UK Driving Licence and access to a vehicle

PREVIOUS EXPERIENCE Paid/unpaid relevant to job

Essential criteria
  • Lived experience of recovery from mental and emotional distress, and experience of using secondary care mental health services
  • Experience as a peer worker
  • Experience of delivering mentoring and/or supervision/appraisal
  • Experience of working with a range of organisations to support service users to reach their personal goals
  • Experience in using electronic patient records systems such as RiO, SystemOne or care notes
  • Experience of teaching and training or facilitating groupwork
  • Experience of relationship building and partnership working
  • Experience of public speaking
  • Liaising and working with colleagues from other disciplines.
  • Lived experience of accessing urgent care services in response to mental health needs
Desirable criteria
  • Experience of working with individuals to support them in reaching their personal goals
  • Experience of working with carers/families
  • Involvement in service redesign and development.
  • Teaching Experience
  • Experience of policy development

SKILLS, KNOWLEDGE, ABILITIES

Essential criteria
  • Ability to demonstrate first person experiential knowledge of recovery at an expert level
  • Ability to demonstrate knowledge of the concept of personal recovery as it may apply to others
  • Awareness of the service user/ survivor movement and the history of Intentional Peer Support
  • Understanding of the issues and concerns of mental health service users
  • Knowledge and commitment to service users rights, involvement and service-user led initiatives
  • Understanding and practical knowledge of a variety of recovery approaches
  • Knowledge of Trauma Informed Practice
  • Ability to take part in activities for improving quality
  • Ability to manage own workload, prioritise and seek creative solutions
  • Understanding of the importance of equality and diversity.
  • Excellent communication skills (written)
  • Ability to provide leadership and supervision to the team.
Desirable criteria
  • Awareness of community resources and service user groups
  • Knowledge of current legislation which underpins Health and Social Care and a working knowledge of the Equalities Act 2010 and Human Rights Act

ATTITUDES, APTITUDES PERSONAL CHARACTERISTI CS

Essential criteria
  • Ability to reflect sensitively on your personal experience of recovery to support others
  • Ability to identify and take steps to support own wellbeing through a personal Wellness Recovery
  • Develops others to grow their capacity and potential.
  • Exhibits and promotes respect for service users, families and carers, individual staff and teams
  • Expresses and articulates ideas in a manner that is appropriate, accurate and easily understood.
  • Seeks to ensure the provision of a high quality service to service users, families and carers.
  • Coproduce service developments with service users, families and their carers
  • Enthusiasm for the Recovery agenda and peer working, an interest in a range of models of service delivery, and an ability to articulate the value added by peer working within the context of multi-disciplinary physical and mental health services.

Employer certification / accreditation badges

Trust IDEmployers for CarersPurple SpaceHealthy Workplace - Excellence 2018Stonewall Top 100 Employer 2020No smoking policyAge positiveDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Autistic SocietyStep into healthAccessAbleCarer Confident -Accomplished

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kayleigh Reid
Job title
Deputy Peer Support Lead
Email address
kayleigh.reid2@nhs.net
Telephone number
07732405819
Additional information

If you have any questions regarding the roles please reach out to Kayleigh Reid, Deputy Peer Support Lead, CNWL (kayleigh.reid2@nhs.net).

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