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Job summary

Main area
Admininstration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (8am-6pm Monday to Friday)
Job ref
273-DN-7157661
Employer
Moorfields Eye Hospital NHS Foundation Trust
Employer type
NHS
Site
Moorfields Private Outpatient Centre
Town
London
Salary
£31,944 - £34,937 per annum inclusive of HCAS
Salary period
Yearly
Closing
11/05/2025 23:59

Employer heading

NHS

Patient Enquiry Coordinator

NHS AfC: Band 4

 

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust.  Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS.  Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East. 

This is an exciting time to join Moorfields.  The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care.  Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden.   The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Job overview

We are looking for an enthusiastic customer service professional to work in our dynamic and friendly New Patient  teams in Moorfields Private. It is a varied role where no two days are the same.

If you are a great administrator who is personable with good attention to detail and problem solving skills then we want to hear from you!

Main duties of the job

You will play a crucial role in liaising with embassies, optometrists, GPs and other referrers to ensure that patients can come to Moorfields for world-leading eye care.

The main duties of the role are:

  • To co-ordinate the patient pathway all patients, ensuring that required appointments and treatments are processed efficiently and with great customer service.

  • To answer and manage enquiries, and ensure that patients and referrers receive an exceptional level of customer service.

  • Provide support to the marketing and business development team when required.

Working for our organisation

At Moorfields, we provide more than just an excellent career and great colleagues to work with.  We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more!  To see the full range of benefits we offer please see our Moorfields benefits document.

Detailed job description and main responsibilities

Please see the job description for a full list of duties and the person specification.

This role is based in Moorfields Private Outpatient Centre on our City Road site near Old Street station.

The team are currently working in a hybrid model with 2-3 days in the office and 2-3 days working remotely. This may be subject to change in the future.

Person specification

Education / qualifications

Essential criteria
  • GCSE grade C or above or equivalent in English and Mathematics plus 3 other GCSEs to C grade or above
  • Diploma Level Qualification or equivalent experience

Experience and knowledge

Essential criteria
  • Experience of working with the public in a customer focused environment.
  • Experience of working within a similar role within the private healthcare or other commercial sector
  • Computer skills: Databases, Word and Excel
  • Working as part of a team
Desirable criteria
  • Knowledge of Compucare, PAS and/or Salesforce
  • Previous NHS/Private Patients experience

Skills and abilities

Essential criteria
  • Ability to communicate to a high standard: verbally and in writing, maintaining a professional and polite manner at all times
  • Ability to manage multiple processes simultaneously with strong organisational skills.
  • Ability to prioritise/manage workload
  • Ability to remain calm whilst working in a pressurised environment
  • Ability to make decisions within set procedures and protocols and to follow established procedures

Employer certification / accreditation badges

Capital Nurse, LondonVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peoplePathway to excellenceCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident committedRNIBArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Duayne Bovell
Job title
Patient Manager
Email address
[email protected]
Telephone number
0754564659
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