Job overview

• Your role will involve supporting the Team Lead in the set up and running of the hearing loss pathway in the community diagnostic centre at Ealing Hospital.

• The Outpatient Coordinator is the first point of contact for patients and visitors who are referred or admitted to the ENT Department and will be in charge of the clinics run within the ENT service.  

• A key part to this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team. 

• This role could potentially also include providing the administration/clerical function for the department.

Main duties of the job

• Your role will involve supporting the Team Lead in the day to day running of the administrative service for this pathway in the CDC.

• This includes the electronic admission and discharge of patients treated.  

• The post holder will be available to work a 37.5 Monday to Friday role starting 09:00am and finishing 17:00 each day. 

• The role of the Outpatient Coordinator includes the accurate and timely input of the clinical data into the Trust CERNER EPR system and booking patients into the correct clinics. The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing, and the sensitive information held with regards to them.

• The post holder will be based at Ealing Hospital but could be required to work at any of the Trust’s sites.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.