Job overview

An exciting opportunity has arisen within our Porter Services team for a full time Porter Services Supervisor, Band 4. The successful candidate with possess the following attributes.

Contribute to the provision of healthcare for the Cwm Taf Morgannwg University Health Board (CTMUHB) by delivering a porter service which meets all organisational and legislative standards and support the Facilities Unit commitment to a safety and quality services framework.

Support the Porter Manager in supervising the provision of Porter Services delivery that is managed from a Facilities Control Centre based at the hospital that provides a 24/7 point of contact service and ensuring a high quality service is delivered to patients, staff and visitors in accordance with service specifications.   

Post holder will be required to perform supplementary duties to allocate a response to service needs and that are appropriate to the Facilities services and in line with their band.

Main duties of the job

Porter services comprises of waste, transport, support to cleaning services, security, switchboard, car parking management and enforcement, stores, mail and general hospital porter duty functions.

Responsible for ensuring that Porter & Porter Security staff  are allocated porter services duties in accordance with the duty rota and that they are carried out in accordance with the post assignment instructions.

Allocate by rota and dispatch porter services personnel to respond to emergency requests such as trauma bleep (site specific), fire response team (site specific), fire alarms, security incidents, adverse weather, major incidents, helicopter landings etc. Provide building security, lock down and security patrols internally and externally.

Ensure the completion and the maintenance of  paperwork necessary for effective management is undertaken.

Responsible for the Facilities Control Centre, monitoring and providing a response to live CCTV, door access control and alarms and allocate the response to incidents following the correct policies, procedures and porter service staff assignment instructions.

In the event of a major incident or to support adverse weather or other Facilities Services contingency, the post holder may be required to be called in outside normal working hours to support the Facilities Manager at any Health Board site in managing the contingency when and where required.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.