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Job summary

Main area
Digital Infrastructure
Grade
NHS AfC: Band 6
Contract
Permanent: Rota
Hours
Full time - 37.5 hours per week
Job ref
247-DOA-STI-O326
Employer
East of England Ambulance Service Trust
Employer type
NHS
Site
Chelmsford Office
Town
Broomfield
Salary
£37,338 - £44,962 per annum
Salary period
Yearly
Closing
26/03/2026 23:59

Employer heading

East of England Ambulance Service Trust logo

Senior Technician - Infrastructure

NHS AfC: Band 6

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more! 

Hear why our employees think it is such a great place to work:

-          Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits

-          Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks

-          Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

#Careerforlife

Job overview

To provide 3rd line Digital support to the user population of the East of England Ambulance Service related to all Digital systems within the Trust, including but not limited to Emergency Operations Centre (EOC) 999 systems, windows server infrastructure, local and wide area network, telephony systems, and the Trust’s business systems.

 

Main duties of the job

To assist with other associated functions such as asset management, Digital security, network administration, Digital procurement and project work as required.

To manage, deliver and ensure the availability of Digital systems to the user population of the East of England Ambulance Service, including but not limited to EOC 999 telephony and systems, and the Trust’s business systems and applications.

To plan and deliver technical work streams for Digital projects, including but not limited to EOC 999 telephony, applications, and the Trust’s business systems.

To provide, deliver and facilitate ad-hoc Digital training to the user population of the East of England Ambulance Service.

To provide out of hours oncall support on a rota basis for the Trusts critical Infrastructure and Applications.

Working for our organisation

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
 
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
 
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. 

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
 
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
 
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification

Qualifications

Essential criteria
  • • MCSA or substantial proven hands-on experience administering and configuring Windows server operating systems Windows server 2012 R2 to 2019
  • • GCSE in English and Maths at Grade C or above or equivalent
  • • Full UK Driving licence (up to 3 points may be considered dependant on point code)
  • • Recognised higher education qualification in the field of IM&T
Desirable criteria
  • • ITIL 3 or 4 Foundation

Experience

Essential criteria
  • Substantial IT support experience including second line support
  • Experience of Windows Server and Workstation operating systems
  • Advanced experience of Active Directory
  • Experience in electronic and digital hardware faults diagnosis and repair.
Desirable criteria
  • Experience of computer aided dispatch systems and their associated interfaces.
  • Experience of M365 administration
  • Experience of SCCM\EDM Imaging administration

Skills and Knowledge

Essential criteria
  • Knowledge of LAN, WAN, wireless networking and structured cabling technologies.
Desirable criteria
  • Advanced keyboard skills.

Personal Qualities, Abilities and Attributes

Essential criteria
  • Able to communicate well with staff at all levels of the organisation and show tact and discretion.
  • Able to communicate technical information to non technical staff in a way they can understand it.
  • Ability to organise and prioritise tasks and deliver to deadlines.
  • Able to work as an individual or as a member of a team.
  • Form good working relationships with staff in the Trust and other organisations.
  • Ability to travel between sites (full driving licence/own car).

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingArmed Forces CovenantDyslexia Friendly - Silver

Documents to download

Apply online now

Further details / informal visits contact

Name
James Rose
Job title
Digital Service Manager – Infrastructure
Email address
[email protected]
Telephone number
07701 263088
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