Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 070-AC045-0426
- Employer
- Powys Teaching Health Board
- Employer type
- NHS
- Site
- Ynys-Y-Plant Children's Centre
- Town
- Newtown
- Salary
- £26,300 per annum pro rata
- Salary period
- Yearly
- Closing
- 27/04/2026 23:59
Employer heading
Children's Services Administration Assistant
Band 2
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
An exciting opportunity has arisen to join Powys Teaching Health Board as an Administration Assistant within our Children’s Services team.
This role will primarily support the Community Paediatric Service, which provides assessment, diagnosis, and ongoing management for children and young people across Powys. The service is delivered by a team of Community Paediatricians within the Midwifery, Women and Family Health Directorate, working as part of a whole‑system approach to meeting the health needs of children and young people.
You will play a key part in ensuring the smooth running of the service by providing high‑quality, efficient, and confidential administrative support to clinical teams.
In addition to supporting Community Paediatrics, you will also provide administrative support to wider Children’s Services, as required.
This is an excellent opportunity for a motivated and organised individual to join a friendly and supportive team, contributing to the delivery of high‑quality care for children, young people, and their families across Powys.
Main duties of the job
• Acting as a first point of contact for the department. Answering telephone calls, taking messages accurately.
• Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the
relevant departments/person, referring to others as appropriate.
• Updating of electronic and paper-based systems such as WCCIS (Welsh Community Care Information System) and WPAS (Welsh Patient Administration System), collating of information, mail distribution and logging etc.
• Photocopying and word processing documents, letters, emails, minutes and reports when required.
Working for our organisation
Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification
Qualifications and Experience
Essential criteria
- Educated to GCSE level or literacy/numeracy at L1 or equivalent
- RSA/OCR II qualification or equivalent demonstrable skills
Desirable criteria
- NVQ Business Administration Level 2
- Knowledge of the Data Protection Act
Experience
Essential criteria
- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in the use of IT software
- Knowledge of office practices and able to establish new processes
Desirable criteria
- Previous experience in an office environment
Skills and Attributes
Essential criteria
- Demonstrate PTHB values
- Work as part of a team or as an individual
- Positive attitude and able to act on feedback
- Communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
Desirable criteria
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Rebecca James
- Job title
- Service Improvement and Business Manager
- Email address
- [email protected]
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