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Job summary

Main area
Portering
Grade
Band 2
Contract
Zero Hours Bank Post
Hours
  • Flexible working
  • Other
0 hours per week (7am - 3pm, 3pm - 11pm, 11pm-7am)
Job ref
205-7195960
Employer
University Hospitals of North Midlands NHS Trust
Employer type
NHS
Site
County Hospital
Town
Stafford
Salary
£24,169 Per Annum
Salary period
Yearly
Closing
27/05/2025 23:59

Employer heading

University Hospitals of North Midlands NHS Trust logo

Portering officer- Bank

Band 2

Job overview

Please note, we are unable to provide sponsorship for this role due to the required skill level and salary threshold.

An exciting opportunity has arisen to join a busy Hospital Portering  Bank Team within the Directorate of Estates, Facilities & PFI. The post holder will be responsible for a full range of Portering and some basic Security duties within the Portering & Security Department at County Hospital.

Portering and Security is a 24hour, 365 day service. The successful candidate will be expected to support the department through busy periods as well as to cover annual leave and absences through a shift pattern of 7am - 3pm, 3pm to 11pm and 11pm to 7am. Although at times may be requested to work outside of these hours in order to deliver a fast paced service.

Pay

Staff will also benefit from enhanced payments on top of their basic hourly pay as outlined below:

Basic pay: £12.36 per hour with and additional 12% WTD pay as a bank worker.

Additional Payments

Unsociable hours - for all hours worked between the hours of 20.00pm to 6.00am, an additional 41% will be paid per hour on top of basic payment.

Saturday Working - for all hours worked on a Saturday, an additional 41% will be paid per hour on top of basic payment.

Sunday Working - for all hours worked on a Sunday, an additional 83% will be paid per hour on top of basic payment.

Main duties of the job

We are currently looking to recruit enthusiastic persons to join our Portering & Security bank team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments. Experience in this type of role is beneficial but is not essential as full training can be given.

A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.

The position will involve long periods of walking, patient transfers, waste removal and moving bulky items from various parts of the hospital along with dealing with some basic Security tasks as required.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

Skills and Experience Previous experience in a Portering or patient facing role would be an advantage, as would previous NHS experience, but not essential as full training can be given.

Candidates should meet all the essential aspects of the Person Specification which can be found at the rear of the Job Description.

 Applications are invited from enthusiastic, energetic and highly motivated individuals who are passionate about providing a customer focused and efficient service. The skills we value the most in our staff are: Dedicated to providing and maintaining high standards. Working well as part of a team to achieve shared goals. Having an exemplary standard of personal conduct, positive attitudes and behaviour.

To undertake this role the successful candidates must be physically fit and able to walk around 10,000 steps per day as well as undertake other physical responsibilities within the role.

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Simon Barker (see contact details)  

Person specification

Education and Qualifications

Essential criteria
  • Good basic standard of education
  • Basic computer skills
  • Verbal & Written communication, able to speak clearly, read & write English
Desirable criteria
  • NVQ Customer Care Level II (or similar)
  • Certificate in Manual Handling
  • Gas Handling certificate (BOC or equivalent)
  • Fire Safety Training

Experience

Essential criteria
  • Basic working knowledge of Health and Safety Regulations
  • Dealing with complaints
  • Customer Care/ Working in a customer led environment
Desirable criteria
  • Working knowledge of Portering Procedure and Policy
  • Working with Portering operational systems & equipment.
  • Security in a healthcare setting.
  • Knowledge of clinical waste procedures

Skills, ability and knowledge

Essential criteria
  • Basic understanding of Portering & Security routines
  • Ability to be flexible and adapt to changing demands
Desirable criteria
  • Able to explain what makes an effective Portering & Security Service
  • Able to explain what makes an effective Healthcare Service

Personal Qualities

Essential criteria
  • A good level of physical fitness.
  • Prepared and able to work shifts Satisfactory attendance and time keeping
  • Professional manner
  • Ability to maintain confidentiality, tact and diplomacy
Desirable criteria
  • Able to act under own initiative/ work alone
  • Resilient under pressure
  • Self-motivated

Employer certification / accreditation badges

Positive about disabled peopleAge positiveArmed Forces Covenant Gold Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Simon Barker
Job title
Facilities Manager
Email address
[email protected]
Telephone number
01785 886066
Additional information

For an informal chat regarding this post, please telephone Simon Barker, Facilities Manager Ext 2646.

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