Job summary
- Main area
- Administration & Clerical
- Grade
- Band 4
- Contract
- Bank: 6 months (37.5 hours per week)
- Hours
- Flexible working - 37 hours per week (Monday to Friday)
- Job ref
- 151-NonClin-Admin-02
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Wexham Park Hospital (Flexibility to be based at Frimley Park Hospital)
- Town
- Slough
- Salary
- £18 per hour including HCAS & WTD
- Salary period
- Hourly
- Closing
- 30/04/2026 23:59
Employer heading
Bank Voluntary Services Administror
Band 4
Job overview
We are looking for a confident, outgoing individual to join the Bank in the Voluntary Services Team at Frimley Health NHS Foundation Trust.
You will be working with our 700 strong dedicated team of professional volunteers and playing a fundamental part in developing the Voluntary Services Team to support Patient Experience.
As the Bank Volunteer Administrator, you will be crucial in assisting with the recruitment, management, and retention of volunteers. You will be required to undertake a variety of tasks including day to day contact with wards and departments to establish their needs in respect of volunteers and matching the volunteer’s role profile to individual volunteer applicants.
The role is varied with no two days the same. If you enjoy a challenge and have a passion for improving and enhancing Patient Experience at Frimley Health, please do apply.
There will be flexibility to be based at both Wexham Park and Frimley Park. However, the post holder may be expected to travel and work at other sites within the Trust.
Main duties of the job
- Assist in the recruitment and retention of volunteers across Frimley Health NHS Trust
- Manage and co-ordinate the team of volunteers based across the Trust
- Work closely with the Voluntary Services Manager to ensure volunteering activity fulfils legislative obligations and meets all the required statutory trust regulations and requirements, in line with Trust policy
- Assist in the recruitment and retention of volunteers across the Trust
Facilitate and attend Volunteer Information events and Volunteer Recruitment events, these may include the occasional weekend or evening - Identify and match volunteers’ skills and interests to appropriate roles throughout the Trust and support new volunteers to settle into their roles
- Liaise with volunteers, staff and departments to ensure the volunteer experience is high quality and our volunteers are making a difference across Frimley Health NHS Trust
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
- Assist the Deputy Voluntary Services Manager in planning, facilitating, and attending volunteer recruitment events
- Develop relationships with volunteer bureau and other organisations to encourage and source volunteers
- Manage the recruitment process and negotiate placement of volunteers, supporting them as they settle into their roles
- Plan and deliver Trust Volunteer Information events and Volunteer Recruitment events, these may include the occasional weekend or evening
- Liaise with volunteers to identify and match their skills to a volunteer role profile
- Provide ongoing support to volunteers and arrange access to appropriate training as needed
- To monitor and oversee the Trust volunteers email account
- Maintain and update our electronic database of volunteers (Salesforce)
- Promote and develop the use of volunteers within the sphere of Patient Experience
- Assist with production of rosters for volunteers’ cross site
- Promote and develop the use of volunteers throughout the Trust including internal presentations and engaging with key stakeholders across the Trust
- Maintain and oversee the electronic database of volunteers using Salesforce software
- Oversee and manage the Trac recruitment system, the online recruitment management system for all volunteers
Person specification
Essential
Essential criteria
- NVQ Level 3 Administration or equivalent practical knowledge
- Familiar in the use of MS Office 365, Word, PowerPoint, Co-pilot, Excel, One Drive and Teams
- Customer facing admin role
- Demonstrate an ability to prioritise and deal with competing workload and pressures.
- Excellent people management experience.
Desirable criteria
- Customer service background with proven customer service skill
Desirable
Essential criteria
- Experience of the Trac Recruitment System
Desirable criteria
- Skilled in the use of Salesforce database
Essential
Essential criteria
- Min of 5 GCSE’s including English and Maths or equivalent
Desirable criteria
- Evidence of further education beyond A level or equivalent work experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Dearbhail (Dervla) Leyton
- Job title
- Voluntary Services Deputy Manager
- Email address
- [email protected]
- Telephone number
- 07824334927
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