Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time - 37.5 hours per week)
- Job ref
- 444-8190394-CH
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Parkview
- Town
- Birmingham
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 18/08/2026 23:59
Employer heading
Receptionist - Parkview
NHS AfC: Band 2
Job overview
Receptionist
Band 2 Parkview Clinic - CAMHS Inpatient Services
Be the welcoming face of our service.
We are looking for a friendly, reliable and highly organised Receptionist to join our Children's and Adolescent's Mental Health Inpatient Service.
As the first point of contact for young people, families, carers, visitors and professionals, you will play a vital role in creating a welcoming, safe and professional environment. Every day is different, and no two interactions are the same.
Working as part of a supportive administrative and clinical team, you will manage a busy reception area, handle enquiries, welcome visitors, coordinate access to the building, support meeting room bookings, distribute post and deliveries, and provide essential administrative support that helps our service run smoothly.
This role would suit someone who genuinely enjoys helping people, takes pride in providing excellent customer service, and can consistently deliver a warm and professional welcome to everyone who comes through our doors.
Main duties of the job
The Receptionist will provide a professional front-of-house service within the Children's Mental Health Inpatient Service, acting as the first point of contact for patients, families, visitors and professionals. Key duties include managing enquiries, visitor access, appointments, post and deliveries, reception emails, room bookings and administrative records, while maintaining confidentiality, security and health and safety standards. We are seeking a friendly, reliable and organised individual with excellent customer service and communication skills, the ability to work effectively under pressure, and confidence using IT systems, including Microsoft Office. Essential requirements include GCSE English and Maths (or equivalent), experience in a customer-facing, reception or administrative role, strong organisational skills, and the ability to handle sensitive information appropriately. Applications are welcomed from candidates across a range of sectors, including retail, hospitality, education, healthcare and administration. NHS experience is desirable but not essential. Please refer to the detailed Job Description and Person Specification for full details of the role and requirements.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer awide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
- Provide a professional and welcoming reception service for patients, families, carers, visitors and professionals.
- Act as the first point of contact for telephone and face-to-face enquiries.
- Manage visitor sign-in procedures and maintain site security processes.
- Liaise with clinical and administrative teams regarding visitors, admissions and appointments.
- Coordinate the collection and distribution of post, deliveries, parcels and clinical samples.
- Support meeting room bookings and maintain room schedules.
- Maintain accurate records, logs and administrative systems.
- Monitor reception email accounts and respond to enquiries appropriately.
- Support the safe operation of the unit by following security, confidentiality and health and safety procedures.
- Work closely with colleagues across the service to ensure the smooth day-to-day running of reception and administrative services.
Person specification
Quallifications
Essential criteria
- Good standard of general education including GCSE Grade C/4 or above in English and Mathematics (or equivalent).
Knowledge & Skills
Essential criteria
- Excellent customer service skills with the ability to provide a warm, professional and welcoming service.
- Good verbal and written communication skills.
- Ability to communicate effectively with children, young people, families, carers and professionals.
- Ability to deal sensitively and calmly with distressed or anxious individuals.
- Good organisational skills and ability to prioritise workload.
- Good IT skills including Microsoft Outlook, Word and Excel.
- Ability to follow procedures and maintain accurate records.
- Understanding of confidentiality and data protection requirements.
- Understanding of the importance of safeguarding and security within a healthcare environment.
Experience
Essential criteria
- Experience of using computerised systems and office software.
- Previous reception or administrative experience.
PERSONAL ATTRIBUTES (not covered by values)
Essential criteria
- Friendly, approachable and professional manner.
- Ability to maintain strict confidentiality at all times.
- Ability to undertake mandatory training requirements.
- Flexible to meet the operational needs of the service.
- Ability to work independently and as part of a team
- Attention to detail and commitment to maintaining high standards.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Izzy Wieczerzynska
- Job title
- Administrative Team Leader
- Email address
- [email protected]
- Telephone number
- 0121 838 5001
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