Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 444-7924982-CORP
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Wayside House
- Town
- Coventry
- Salary
- £39,959 - £48,117 per annum
- Salary period
- Yearly
- Closing
- 23/04/2026 23:59
Employer heading
Freedom of Information and Claims Advisor
NHS AfC: Band 6
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
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Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Job overview
Join us in championing transparency, accountability and high‑quality governance across our Trust
Are you highly organised, motivated, and passionate about supporting openness within the NHS? We are seeking a Freedom of Information and Claims Advisor to play a vital role in managing Freedom of Information (FOI) requests and supporting the coordination of claims received by the Trust.
In this key position, you will ensure the Trust meets its statutory responsibilities under the Freedom of Information Act 2000 and complies with NHS requirements relating to claims. Working collaboratively with teams across the organisation, you will help locate, review and prepare information, apply relevant exemptions, and deliver accurate, timely responses to applicants including members of the public, the media and other stakeholders.
Main duties of the job
What you’ll be doing
- Managing and coordinating FOI requests from initial receipt to final response
- Supporting the handling of claims in line with NHS and Trust procedures
- Working closely with internal departments to gather and review information
- Applying appropriate FOI exemptions and ensuring legal compliance
- Producing clear, accurate and timely responses to a wide range of applicants
- Maintaining confidentiality and handling sensitive information with integrity
Why join us
This is an opportunity to make a meaningful contribution to the Trust’s commitment to transparency, good governance and public accountability. You’ll be part of a supportive team where your attention to detail, problem‑solving skills and commitment to high standards will be valued and recognised.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person specification
Qualifications
Essential criteria
- Educated to degree level
Knowledge
Essential criteria
- Knowledge of the Freedom of Information Act 2000 and associated legislation.
- Understanding of information governance and data protection requirements.
- Knowledge of administrative processes relating to FOI requests and claims management.
- Strong analytical and problem-solving skills
- Ability to produce clear reports, briefings, and correspondence
- Excellent organisational and time management skills with the ability to manage competing priorities.
- IT Skills
Experience
Essential criteria
- Experience of working in a governance, FOI, legal, claims, or compliance role within the NHS or public sector.
- Experience managing Freedom of Information requests or similar statutory information requests.
- Experience maintaining case management systems or databases.
- Experience supervising or managing staff
other
Essential criteria
- Attention to detail
- Professional, diplomatic, and able to deal with challenging situations and stakeholders
- Professional, diplomatic, and able to deal with challenging situations and stakeholders
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nyasha Mapuranga
- Job title
- Associate Director of Corporate Affairs
- Email address
- [email protected]
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