Job overview

An exciting opportunity has arisen for a Receptionist to work within the Wrexham Community Mental Health Team, based at Plas Gororau.   The post-holder will be expected to provide comprehensive reception and clerical support for the Mental Health Service, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected to prioritise, manage their time and demonstrate a high degree of flexibility.

The ability to speak Welsh is essential for this post.

Main duties of the job

By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical/clinical staff and other service users by telephone and face to face with courtesy and discretion at all times.

The post holder will be booking appointments and dealing with patient queries, therefore excellent communication skills and a confident telephone manner is required.

Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.

The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.