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Head of Helpline & Clinics

Lead and shape the future of specialist dementia support for families across the UK.

This is a significant senior clinical leadership opportunity at Dementia UK. You will lead our national Admiral Nurse Helpline and Clinics services, with accountability for their quality, performance and continued development as we grow the reach and impact of our specialist dementia support.

As Head of Helpline and Clinics, you will provide operational and professional leadership across a large, highly experienced remote team of Admiral Nurses working throughout the UK. Leading four Deputy Leads and a wider team of around 70 nurses, you will be accountable for services delivered through our award-winning Helpline, Live Chat and clinic services.

You will be a registered nurse with substantial experience of clinical operational management and leading large, complex clinical teams. You will understand what it takes to run high-quality, responsive, remote services at scale, balancing workforce planning, resources, budgets, governance and day-to-day operational demands while keeping the needs of families at the heart of decisions.

Admiral Nurse Chinese Communities

Dementia UK has an excellent opportunity for an Admiral Nurse to join our Health Inequalities team on a 12-month fixed-term maternity cover to provide specialist clinical advice and support for the Chinese communities nationally for those facing issues in relation to dementia. Research shows that people from these backgrounds often face disparities in dementia awareness, diagnosis and access to care. In addition to providing specialist dementia support to families, you will help to make dementia care more inclusive and culturally aware.

You will support the continued growth of our established Chinese Community Clinics. You will help develop and deliver the Admiral Nurse service for Chinese communities, including providing Chinese Admiral Nurse Dementia Clinics in partnership with the Chinese Welfare Trust.

The Admiral Nurse service is available to families via telephone, video consultation, and/or face-to-face within agreed remote clinic settings, you will also work within the agreed setting/location to provide specialist advice, best practice and support to colleagues and health care professionals.

To find out what's it's like to work at Dementia UK in the Health Inequalities team, hear from our own Admiral Nurse here.

The community you will support will often be from Chinese ethnic backgrounds, including people with heritage from Mainland China, Hong Kong, Taiwan, and Macau. Many individuals may speak Mandarin, Cantonese, or other Chinese dialects, and English may not be their first language. Therefore, you will need to be bi-lingual in one of these related languages in addition to English.

We are looking for you to be a Registered Nurse with a post-registration qualification or training in dementia care or a related field, you will have a knowledge and understanding of the cultural needs and challenges faced by these communities and demonstrate proven experience in working with individuals and families from this community and/or other groups experiencing health inequalities.

This is a truly exciting and varied role where your expertise will really support those in need within these communities. Join us in making a difference in the lives of those affected by dementia.

This role will be subject to an Enhanced DBS check.

If you would like to find out more about the role, or have any queries, please get in touch with [email protected]

Admiral Nurse

We are recruiting multiple Admiral Nurse roles to join our Helpline and Clinics team to expand ourTo be successful in this position, you will need to be an active Registered Nurse on the NMC register with a post-registration qualification or training in dementia care or a relevant subject. You will have significant experience of practicing as an Admiral Nurse or dementia specialist nurse and previously worked with people who have dementia and their family carers and supporters in different settings.

Strong communication skills are essential, as is a proven track record of providing high standards of clinical leadership and specialist nursing support. You should be adept at providing clinical advice, clinical supervision, and advocating for family carers.

Join us in making a difference in the lives of those affected by dementia.