Job summary
- Main area
- Medicine
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday + On Call)
- Job ref
- 289-EI-86
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea and Westminster Hospital Trust
- Town
- London
- Salary
- £64,455 - £74,896 per annum plus HCAS
- Salary period
- Yearly
- Closing
- 24/02/2026 23:59
Employer heading
Deputy Head of Site Operations
NHS AfC: Band 8b
Job overview
The post holder will provide comprehensive business, operational, staffing and budget management. The post holder will be responsible for the efficient and effective day-to-day running of the Site Operations team and the Discharge Team, including the delivery of operational performance targets (finance, activity, workforce and quality/safety), the achievement of service objectives and local and national standards relevant to their service area. They will also provide professional leadership to the teams. As a member of the Emergency and Integrated Care management team, the post holder will share responsibility for the implementation of all Trust policies and the service improvement agenda within their area. They will be expected to actively seek opportunities to enhance the reputation of the Trust as a local service provider and employer of choice. The post holder may, on request be asked to undertake project work in other Divisions or Corporate.
Main duties of the job
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Support the trust in service development within their service area
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Lead the multi-disciplinary team within the service area to deliver on the entirety of the Trust’s performance agenda including finance, activity, workforce and quality/safety, access and clinical governance
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Responsible and accountable for standards of patient care and the quality of the patient experience within the service area.
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Overall budgetary responsibility and accountability for the service area, working with the multi-disciplinary team to ensure effective management of all delegated pay and non-pay budgets.
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Lead the coordination of the 24 hour Clinical Site Team, including the hospital at Night Team and the Discharge team including the Discharge Lounge.
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Performance manage teams within the service area, including agreeing and monitoring activity, access, financial, workforce and quality/safety targets. Hold appropriate managers to account in the delivery of targets such as the site and discharge teams, the development and maintenance of high standards and ensuring that staff, patients, carers and the public are treated with dignity and respect
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Monitoring standard of service provision to improve the quality of patient care and safety in line with local/national guidelines
Working for our organisation
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
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Ensure effective communication and staff involvement mechanism are in place in the service area
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Ensure all complaints and incidents are dealt with appropriately and within agreed time limits. Ensure that these are of a consistently high quality in terms of level of investigation, written matter and follow through of learning. To expedite decision-making on matters relating to the patient and staff experience, escalating serious issues as appropriate.
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Identify opportunities to involve users in the development of services
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Provide clinical leadership to the Clinical Site Team and Discharge Team
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Assist the Head of Site Operations and the Hospital Director in setting level of escalation required and activate responses on a daily basis.
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Assist the Head of Site Operations and Hospital Director to develop clear strategies to optimise the use of beds through modelling and redesign working closely with the divisional managers.
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Lead on pressure surge planning assurance response.
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Link with infection control teams to raise the profile of infection control in bed management, reducing the length of stay through more effective management of infections.
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Work in partnership with the divisions to review the patterns of work of medical staff so they are free to perform timely ward rounds, do not have dual commitments, or other restrictions which delay site operations.
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Accountable for information sent on the inpatient Unify returns.
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Adhere to the standards laid down in the NHS Code of Conduct for Managers, NMC code of practise and at all times act in a manner that reflects and promotes the values of the Trust
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Ensure that all activity and service objectives are effectively met in compliance with Trusts Standing Orders and Standing Financial Instructions
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Work closely with other colleagues within the service area to achieve improvements in the quality and efficiency of patient services
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Represent the Trust in external forums as appropriate to the role.
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Actively seek opportunities to enhance the reputation of the Trust as a service provider and employer of choice, translating the Trust’s overall marketing strategy into specific actions for the service area.
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Act as a positive role model in order to promote a professional and well-motivated workforce.
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Participate on the Trust Managerial On Call rota if required
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Establish Strategies for Site Operation that reflect the trust overall objectives including service redesign and development and implementing policies to support Trust operational targets.
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Ensure the trust is able to meet key Site operations performance targets through effective management and integration of all systems.
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Person specification
Education and qualifications
Essential criteria
- First level Registered Nurse professional qualification
- Management/Leadership course
- Management or leadership qualification
- Project management qualification
Desirable criteria
- Previous Site management experience or/and Discharge planning experience
Experience
Essential criteria
- Demonstrable recent experience in an acute setting as a senior nurse or manager 8a or above
- Multi-disciplinary Team working
- Experience of leading a team(s) and managing staffing issues
Desirable criteria
- Record of successful operational management
Skills and knowledge
Essential criteria
- Ability to manage complex clinical and operational situations that involve staff from all levels within an organisation
- Knowledge and positive approach to promoting equality and diversity
- Effective interpersonal skills
- Excellent problem – solving skills
- Advanced influencing and negotiation skills to manage conflict
Desirable criteria
- Project management
- Experience in managing complex Discharges
Personal qualities
Essential criteria
- Effective communication and ability to convey issues to a variety of audiences (including presentation, written reports and oral communication)
- Ability to work effectively across other areas within the Trust and external groups
- Ability to work to tight deadlines and manage conflicting priorities
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nerriza Morin
- Job title
- Deputy Head Of Site Operations (WestMid)
- Email address
- [email protected]
- Telephone number
- 07920010163
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